[GNC] [5.13] Error messages after upgrading from 5.12 in Win11

[Chris K]

Hi
I had the same "Entry Point Not Found : The procedure entry point 
clock_gettime32" error moving to 5.13
What worked for me was to delete the C:\Program 
Files(x86)\gnucash folder after uninstalling 5.12 and before installing 
5.13
Chris


On 10/10/2025 01:23, Ken Pyzik wrote:
> Daniel — this is a known issue for some Windows installations.  Interestingly, I am running Windows 11 with GnuCash 5.13 and have had no issues.  But other Windows users (particularly those running on an unsupported chip or running an older Windows 10 installation) have reported this very issue.
>
> I believe the development team is working on it.  In the interim, if you are one of the unfortunate individuals who has this issue, your best bet is to go back to 5.12 for now until the issue is resolved.  I hear they are close to a fix.  BTW — I suspect (but an not sure) that it is a specific Windows permissions issue.  Windows 11 has hardened the permissions and some of GnuCash's older components are not conforming to the new hardening rules.  This maybe part of what is getting in the way (just a  guess on my part).
>
> Ken
>
>
> ________________________________
> From: gnucash-user<gnucash-user-bounces+pyz01=outlook.com at gnucash.org> on behalf of Daniel Coffey<danielcoffey67 at gmail.com>
> Sent: Thursday, October 9, 2025 5:52 AM
> To:gnucash-user at gnucash.org <gnucash-user at gnucash.org>
> Subject: [GNC] [5.13] Error messages after upgrading from 5.12 in Win11
>
> I am seeing two error messages after upgrading from 5.12 to 5.13 in
> Windows 11 that are preventing Gnucash from running.
>
> I have run gnucash-5.13.setup.exe as Administrator, clicked Run Anyway
> after Windows Defender SmartScreen issued its warning, seen 5.12 being
> uninstalled and 5.13 placed in its folder as usual. I have added a
> Taskbar icon and tried to run gnucash from it just like I am used to and
> I see the two popups...
>
> gnucash.exe - Entry Point Not Found : The procedure entry point
> clock_gettime32 could not be located in the dynamic link library
> C:\Program Files(x86)\gnucash\bin\libstdc++-6.dll
>
> gnucash.exe - Entry Point Not Found : The procedure entry point
> pthread_cond_timedwait32 could not be located in the dynamic link
> library C:\Program Files(x86)\gnucash\bin\libjavascriptcoregtk-3.0-0.dll
>
> This is the first time I have seen these messages and a reinstall of
> 5.12 resolves the issue. Any clues?
>
> Cheers, Daniel.
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