[GNC] Updated from 5.12 to 5.13 but cannot open GNUCASH any longer

[John Ralls]

This problem was discussed and solved in another thread, see https://lists.gnucash.org/pipermail/gnucash-user/2025-October/117826.html. 

Regards,
John Ralls


> On Oct 7, 2025, at 07:59, R Losey <rlosey at gmail.com> wrote:
> 
> I'll note that I have Windows 10 and 5.13 is installed and seems to be
> working fine (I haven't done much on it since I installed 5.13).
> 
> On Mon, Oct 6, 2025 at 9:43 AM Ken Pyzik <pyz01 at outlook.com> wrote:
> 
>> Just to be clear, this error does not present itself on all Windows
>> installations.
>> 
>> I have Windows 11 and version 5.13 installed and it is working perfectly.
>> Also, one individual commented that he had three different Windows 11
>> configurations (one chip supported Windows 11 laptop, one unsupported chip
>> windows 11 laptop and one unsupported Windows 11 desktop) and two of the
>> three were working.  The one that did not work was a specific laptop
>> (unsupported Windows 11 chip) by a specific hardware manufacturer.
>> 
>> Based upon this information, the bug seems to be related to specific older
>> Windows 11 (or Windows 10) configurations on specific chipsets.  But this
>> is only a guess by me.  Based upon my limited experiences - Windows 11
>> fully supported chipset - Gnucash seems to be installing and working fine.
>> 
>> Go figure!
>> 
>> Ken
>> ________________________________
>> From: gnucash-user <gnucash-user-bounces+pyz01=outlook.com at gnucash.org>
>> on behalf of Adrien Monteleone <adrien.monteleone at lusfiber.net>
>> Sent: Monday, October 6, 2025 7:08 AM
>> To: gnucash-user at lists.gnucash.org <gnucash-user at lists.gnucash.org>
>> Subject: Re: [GNC] Updated from 5.12 to 5.13 but cannot open GNUCASH any
>> longer
>> 
>> Joseph,
>> 
>> Those errors are also reported in another thread titled "GnuCash v5.13
>> doesn't start and I can't reach https://wiki.gnucash.org/wiki/Bugzilla".
>> 
>> Though it does get a bit technical, you can follow along there.
>> 
>> In the meantime, you can fall back to 5.12 to get work done.
>> 
>> Regards,
>> Adrien
>> 
>> On 10/5/25 3:06 PM, Joseph Hymel via gnucash-user wrote:
>>> Running Win 10 on desktop
>>> I installed 5.13 just as I done every time for over 6 years now. After
>> install completed and I tried to open GNUCASH, I got these two notification
>> message boxes:
>>> "The procedure entry point clock_gettime32 could not be locatedin the
>> dynamic link library c:\\Program Files (x86)\gnucash\bin\libstdc++-6.dll"
>>> "The procedure entry point pthread_cond_timedwait32 could not be located
>> in the dynamic link library C:\Program Files
>> (x86)\gnucash\bin\libjavascriptcoregtk-3.0-0.dll"
>>> I have a backup copy of all the files generated after each use of
>> gnucash on daily basis. I need help and am not a computer technical expert.
>> I am just a user of gnucash.
>> 
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> 
> 
> -- 
> _________________________________
> Richard Losey
> rlosey at gmail.com
> Micah 6:8
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