[GNC] Fwd: Requesting account

Tue Jan 6 17:33:57 EST 2026

By "reply to list", do you mean reply to all, which includes gnucash-user at ...? Done. If something else, let me know. I've no experience with this kind of user support group, unlike with the standard forum.

Last email: Yes, the libguile-2.2-1.dll file is there in the gnucash bin folder. It is not quarantined. 

First email: I did not attach files, as I stated. They were listed in event 1001, but most did not exist . 

Yes, I have a vanilla W11 Pro installation. It is fairly heavily loaded with running applications, and has many other applications installed. The installed apps shouldn't be a problem, but it seems all the application owners believe that they have the only application in the universe, so they load up the Windows system with a lot of background nonsense consisting of processes and start-on-boot things. One of those is probably the culprit, hence the ability to run on a lightly loaded laptop.

I did turn off virus protection for a moment and GnuCash still disappeared in a blink, same application error. 

Thanks for the quick suggestions!

David D

-----Original Message-----
From: gnucash-user <gnucash-user-bounces+dnpdalton=gmail.com at gnucash.org> On Behalf Of David H
Sent: Tuesday, January 6, 2026 3:41 PM
To: David Carlson <david.carlson.417 at gmail.com>
Cc: gnucash-user at gnucash.org
Subject: Re: [GNC] Fwd: Requesting account

David Dalton,

So do you have a C:\Program Files (x86)\gnucash\bin\libguile-2.2-1.dll file on Win11 ?

Did you do as John Ralls suggested and check whether your antivirus has quarantined the file ?  If it did quarantine it, have you marked it as safe and/or released it from quarantine ?

Cheers David H.

On Wed, 7 Jan 2026 at 04:14, David Carlson < <mailto:david.carlson.417 at gmail.com> david.carlson.417 at gmail.com>

wrote:

> ---------- Forwarded message ---------

> From: < <mailto:dnpdalton at gmail.com> dnpdalton at gmail.com>

> Date: Tue, Jan 6, 2026 at 7:25 AM

> Subject: RE: [GNC] Requesting account

> To: David Carlson < <mailto:david.carlson.417 at gmail.com> david.carlson.417 at gmail.com>

> 

> David, Please reply to list.  I am not a developer, just an 

> evperienced user. If you attached files they didn't come through.  I 

> understand inline attachments don't work, and in any case, be sure to 

> sanitize anything before you send, as they go through the clearnet.  I 

> see that you do not have a plain vanilla windows 11 installation.  The 

> developers may need to know a little more about that without rervealing any security information.

> I know nothing about W11.

> 

> Lastly, before you try to import quicken data, review others' advice 

> mostly suggesting that it may be a better choice to tie off history 

> without importing it into GnuCash.

> 

> 

> 

> I did. The download is gnucash-5.14.setup.exe. And I downloaded it 

> from the org website.

> 

> All failures result in GnuCash disappearing with the same error. The 

> event viewer application error shows Event 1000 :

> 

> Faulting application name: gnucash.exe, version: 5.14.0.0, time stamp:

> 0x69475b85

> 

> Faulting module name: libguile-2.2-1.dll, version: 0.0.0.0, time stamp:

> 0x68618b38

> 

> Exception code: 0xc0000005

> 

> Fault offset: 0x00006e22

> 

> Faulting process id: 0x23DC

> 

> Faulting application start time: 0x1DC7F0C3F8BCC39

> 

> Faulting application path: C:\Program Files 

> (x86)\gnucash\bin\gnucash.exe

> 

> Faulting module path: C:\Program Files 

> (x86)\gnucash\bin\libguile-2.2-1.dll

> 

> Report Id: a4c47d81-8dcb-46fc-bce6-2e0c8e76877b

> 

> Faulting package full name:

> 

> Faulting package-relative application ID:

> 

> 

> 

> And event 1001, with several dumps, XMLs, CSV, etc.; link to attached 

> files not included here, but I could send:

> 

> Fault bucket 2135402926830485574, type 1

> 

> Event Name: APPCRASH

> 

> Response: Not available

> 

> Cab Id: 0

> 

> 

> 

> Problem signature:

> 

> P1: gnucash.exe

> 

> P2: 5.14.0.0

> 

> P3: 69475b85

> 

> P4: libguile-2.2-1.dll

> 

> P5: 0.0.0.0

> 

> P6: 68618b38

> 

> P7: c0000005

> 

> P8: 00006e22

> 

> P9:

> 

> P10:

> 

> 

> 

> Attached files: . . .

> 

> 

> 

> That said, a Quicken Classic error is causing a crash at each opening, 

> and I haven’t so far had any success with Quicken support getting it 

> fixed. I’m sure, with 25+ years of Quicken data, it won’t be easy to 

> make a change to GnuCash, but I may attempt it; however, the first 

> effort will be to fiddle with it for a while to see whether it will 

> satisfy my needs. After many days of trying to solve both GnuCash and 

> Quicken problems on my own, for some reason I have a suspicion that 

> both errors may be related to the .NET version set up on my desktop. 

> W11 comes with version 4, but some applications I use regularly require 6 or 8 and will soon be requiring 10.

> If that rings a bell with you regarding GnuCash, we can pursue it. But 

> my first suspect is applications are stepping into the same code, 

> which should be at different levels.

> 

> The problem is obviously with my desktop, as I installed both Quicken 

> and GnuCash on an HP laptop and they both run fine. The desktop is 

> heavily loaded, essentially a home server, installed on new hardware in April 2025.

> The HP is not a secure device, so I refuse to run either of these 

> applications there; I installed simply to test.

> 

> One last thought. I installed Quicken in the W11 Sandbox, with the 

> same crash. But I’m not sure how much a Sandboxed app is separated 

> from the standard system. I could install GnuCash in the sandbox as 

> well if requested to do so.

> 

> Thanks in advance for assistance. I’ve read a lot of good reviews of 

> GnuCash over the last several years.

> 

> David Dalton

> 

> 

> 

> *From:* David Carlson < <mailto:david.carlson.417 at gmail.com> david.carlson.417 at gmail.com>

> *Sent:* Monday, January 5, 2026 5:24 PM

> *To:* John Ralls < <mailto:jralls at ceridwen.us> jralls at ceridwen.us>

> *Cc:* David Dalton < <mailto:dnpdalton at gmail.com> dnpdalton at gmail.com>; GnuCash List < 

>  <mailto:gnucash-user at lists.gnucash.org> gnucash-user at lists.gnucash.org>

> *Subject:* Re: [GNC] Requesting account

> 

> 

> 

> David Dalton,

> 

> 

> 

> Please verify that you started by downloading the current release 5.14 

> from the GnuCash. Org website rather than an earlier version, which 

> you then installed,  etc.

> 

> 

> 

> 

> 

> 

> 

> David Carlson

> 

> 

> 

> On Mon, Jan 5, 2026, 4:05 PM John Ralls < <mailto:jralls at ceridwen.us> jralls at ceridwen.us> wrote:

> 

> 

> 

> > On Jan 5, 2026, at 12:25 PM, David Dalton < <mailto:dnpdalton at gmail.com> dnpdalton at gmail.com> wrote:

> >

> > I am interested in replacing Quicken classic with gnucash, but

> downloading,

> > installing, and opening results in an Exception code: 0xc0000005,

> Faulting

> > module name: libguile-2.2-1.dll, version: 0.0.0.0, time stamp: 

> > 0x68618b38 I can't get to support to see if it is repairable without 

> > membership access.

> 

> Yes you can because you have: This is the support channel.

> 

> That’s probably because your antivirus quarantined that library. Move 

> it from the quarantine directory (which varies depending on what 

> antivirus you’re using) to the install directory that defaults to 

> c:\Program Files (x86)\gnucash\bin.

> 

> Regards,

> John Ralls

> 

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> 

> --

> David Carlson

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