[GNC] Reconciliation problems NEW OCCURENCE

[David T.]

Once again, please use Reply-All to keep this on the list. 

First, it is not clear to me whether this message is intended as a reply to my message of 6 May or not. Maybe you should try looking at *that* message and see what you've got to say. 

Second, it is also not clear to me how you said on 30 April that you backed up your file, but now you say you didn't. Did you, or didn't you? Or are you considering the act of saving your file "backing up?" (Hint, it's not--but if that's what you meant, then it's not likely that you're opening an older copy accidentally) 

Finally, I'm out of suggestions on how you might fix your problems. I'm sorry you're having them, but it doesn't look like I'm going to be able to fix them for you. Another reason to keep your replies on the list-- so someone else might be able to help. 

David T. 

On May 11, 2026 12:37:49 AM GMT+05:30, Darrah account <darrah66 at gmail.com> wrote:
>If you read my last message- I said two other credit accounts were also affected in the same manner. NO Charge transactions. Only payments. But my Bank account is all present and current. What on earth am I doing different now???!!
>
> 
>
>As for backing up, I don’t always File/save/backup because I always understood that Gnu always backs up when I “Save” after each time I enter items.
>
>I don’t understand why after so many years of using gnucash, I am having this problem. 
>
> 
>
>From: David T. <sunfish62 at yahoo.com> 
>Sent: Thursday, April 30, 2026 11:20 AM
>To: darrah66 at gmail.com; Billie 66 <darrah66 at gmail.com>; gnucash-user at gnucash.org
>Subject: RE: [GNC] Reconciliation problems NEW OCCURENCE
>
> 
>
>Please keep messages on the list by using Reply-All.
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>You assert that GnuCash (not "GNU") messed up your credit card account. Can you explain specifically how GnuCash messed up your data? And it appears to have happened again? 
>
>You say you have the SAME PROBLEM, does that mean the opening balance is wrong? That was, after all, your original question. 
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>You entered all your purchases, and they are now gone? Is it possible that they are in a different account (e.g., IMBALANCE-USD), rather than the credit card account? 
>
>You say you backed up your file. How did you do this? Did you use File->Save As? If so, did you remember to open your original file again, so that the backup remains safe? Did you copy the data file to an external location in your file manager? Which file, precisely, did you back up? 
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>Is it possible that you're opening different copies of your data file? That's the only way I can imagine data disappearing from a data file. 
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>It frankly sounds like there are several problems occurring at once, and I have no idea how you should proceed to untangle them. 
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>David T. 
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> 
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>On April 30, 2026 10:48:59 PM GMT+05:30, Billie 66 <darrah66 at gmail.com <mailto:darrah66 at gmail.com> > wrote:
>
>Yes- I know how to look for the difference. But I found one transaction that corrected the new difference to $900. Which suggested to me a 9 Error. So that was solved.
>
>NOW HOWEVER: early in April GNU messed up my credit card account by now showing any of the purchases I had entered and reconciled. So I re-entered everything and reconciled it, and made a new backup on April7. Today- SAME Problem. Now that account has no purchases . only payments going back to August of 2025.Ys are indicating everything reconciled -so where are the purchase entries hiding???? No other accounts are affected. 
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> 
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>From: David T. <sunfish62 at yahoo.com <mailto:sunfish62 at yahoo.com> > 
>Sent: Wednesday, April 8, 2026 7:33 PM
>To: gnucash-user at gnucash.org <mailto:gnucash-user at gnucash.org> ; David Carlson <david.carlson.417 at gmail.com <mailto:david.carlson.417 at gmail.com> >; Billie Chandler <darrah66 at gmail.com <mailto:darrah66 at gmail.com> >
>Subject: Re: [GNC] Reconciliation problems
>
> 
>
>A couple of points:
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>1) Generally, one can disregard the starting balance. The number to focus on is the ending balance. The documentation goes into some detail on this point. 
>
>2) You have a transaction for $1026.72 throwing things off. That is the difference between $709.96 and $1736.68 and also the difference between the cleared balance and the closing balance in your screen shot. Figure that out, and your problem should clear up. Perhaps you've entered something twice, or the ending balance wasn't entered correctly. 
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>David T. 
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> 
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>On April 8, 2026 7:07:00 PM GMT+05:30, David Carlson <david.carlson.417 at gmail.com <mailto:david.carlson.417 at gmail.com> > wrote:
>
>Here is one thing that you may try:
>
>https://wiki.gnucash.org/wiki/FAQ#Q:_I_cannot_reconcile_an_account_with_the_Reconciliation_Assistant_and_I_don.27t_know_what_to_do_now.
>
>
>On Tue, Apr 7, 2026 at 9:48 PM Billie Chandler <darrah66 at gmail.com <mailto:darrah66 at gmail.com> > wrote:
>
>I’m having trouble with the starting balance . After balancing perfectly
>the previous month, the next reconciliation picked up a wrong starting
>balance. The previous month balanced at $709.96 but as you can see, it
>picked up $1736.68. There is no way to correct that?
>Please help.
>
>
>Billie Chandler
>702-539-3911
>
>
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