Support for end user

[Paul Stager]

Sir:  How do I find a place to get support as an end user of GnuCash?  I 
have tried the web site but have not had any luck getting into the IRC 
chat  or FAQ, etc.  I have been using release 2.2.5 after more than 7 
years using MS Money.  I have had some problems and questions with the 
program -
1. Changes made when I "Reconcile"d were not stable and were lost. 
2. When I used MS Money, there was a way to backup the file.  Can this 
be done with GnuCash?  If so How? 
3. Also as a user of 2.2.5, how do I update to the latest version?  Do I 
just download the latest version?

Could you advise me who to contact or what web site to visit for assistance?

Thanks  Paul Stager  pjstager at gmail.com