Build 2.2.9 on Ubuntu Lucid 10.04

Derek Atkins warlord at MIT.EDU
Wed Oct 6 09:23:24 EDT 2010


scar <scar at> writes:

> Derek Atkins @ 10/05/2010 11:02 AM:
>> scar <scar at> writes:
>>> Derek Atkins @ 09/23/2010 07:22 AM:
>>>> scar <scar at> writes:
>>>>> In the meantime i have been using the unstable version, and a strange
>>>>> thing happened where an invoice's payment didn't actually mark the
>>>>> invoice as paid, leading to me calling the customer inquiring about
>>>>> their past-due invoice.  It would be great to be able to move back to
>>>>> the stable version.  If anyone has any suggestions to get it compiled,
>>>>> it would be much appreciated!
>>>> You should always run a Customer Report before calling a customer in
>>>> order to verify that you're not hitting bug #488035
>>> i was actually processing a payment for an already-posted invoice.  even
>>> better would be to get 2.2.9 compiled....
>> Process Payment applies payments to Customers, not Invoices.  The
>> payment will be applied to all the customer's invoices in FIFO order.
>> If you select an invoice in the PP Dialog then that invoice gets put at
>> the front of the FIFO line.  But really, payments go to the customer.
> I'm running a customer report here for the entire year and it is not
> showing the payment, and is showing a balance due.  However, the payment
> is showing up in my checking account when i do a search for the
> customer's name.

Things to check:

1) do you have multiple A/R accounts?  If so, maybe the invoice and
   payment went into different accounts?
2) Are you sure you entered the payment via the Process Payment UI?  If
   not, then the reports wouldn't notice them.


       Derek Atkins, SB '93 MIT EE, SM '95 MIT Media Laboratory
       Member, MIT Student Information Processing Board  (SIPB)
       URL:    PP-ASEL-IA     N1NWH
       warlord at MIT.EDU                        PGP key available

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