[gnucash-htdocs] Change GnuCash website `Mailing Lists' link name

John Ralls jralls at ceridwen.us
Sat Jan 12 18:16:45 EST 2013

On Jan 12, 2013, at 2:55 PM, Yawar Amin <yawar.amin at gmail.com> wrote:

> Hi folks,
> I think most of the devs here know that I and other documentation team
> members get emails from time to time for people looking for GnuCash
> support. A lot of the time they say they gave up in frustration after
> trying to find someone to email on the GnuCash website.
> I'm hoping this will change that by simplifying the `mailing lists' term
> to `public discussion forums'.
> Thoughts?

That's not really a simplification. Worse, I think that if you call it that then people will think that they're web forums, and we have enough trouble with nabble users who don't understand that they're using a web interface to a mailing list.

The problem with people emailing you directly comes from including your direct email in the manuals. We fixed that a few months ago, but it will take a long time for the newly-released manuals to achieve wide enough distribution. Changing the website won't fix that, unfortunately.

How about a section on the main web page between "Feature Highlights" and "News" titled "Need Help?" that emphasizes reading the Concept Guide and suggests our large, friendly community on the user's mailing list and mentions that it's available on the web via nabble?

It could even warn them about the foul-tempered developers in the devel-list dungeon waiting to devour innocent noobs who wander in by mistake. ;-)

John Ralls

More information about the gnucash-devel mailing list