Gnucash help

[Robin Smith]

Wow! What a response.

Well, after reading your e-mails:  I owe you all an apology.  I APOLOGIZE.

I won't ask to be removed from the mailing list if you'll still have me. 
  I got the New Mexico e-mail at a time of great frustration.  And 
obviously you all were frustrated when you received my message.  I'm an 
army of one in terms of getting office work done and sometimes it gets 
lonesome.  You're right, any good work can be taken for granted, be it 
volunteer or paid.  When it's volunteer it's truly offensive when you 
feel someone doesn't appreciate the hard work you've put in.  I do 
appreciate you and have reaped the benefits of your hard work:

Since I've been using Linux I have not had a crash, which is the reason 
I changed in the first place.  So I need to remember that, which more 
than makes up for my frustration of not understanding how to navigate a 
new system.

The biggest problem I've had with Gnucash is that when I do something 
inappropriate it doesn't warn me that I'm about to delete what I've just 
put in - Quicken does do that.  The tutorial Gnucash hasn't helped me a 
lot.  However, now I know how to exit properly and I don't have that 
problem any longer.  So hard lessons learned are lessons remembered, right?

We all do the best we can.  And I will continue to do the best I can.  I 
appreciate all of you and am truly sorry that I offended any of you, 
because I DO appreciate you.

Take care, I'll stay tuned and ask my questions.

Best regards,
Robin

-- 
Robin @ Robin's Nest, Bed & Breakfast Inn
1.800.622.8343  -or-  713.528.5821
http://www.therobin.com/



Linas Vepstas wrote:
> On Mon, Dec 09, 2002 at 06:34:58PM -0600, Robin Smith was heard to remark:
> 
>>I can sympathize with New Mexico.
>>
>>Arrogance is a slippery slope, you guys.
>>
>>In my case, I've asked several pretty simple, but allusive, operational 
>>questions and finally received one answer from someone who took pity on 
>>me.  But no other help has been forthcoming.  I've asked my webmaster 
>>to remove me from this list.
>>
>>I came from Microsoft and Quicken because after the second crash my 
>>webmaster recommended it heavily.  I have struggled with NO HELP from 
>>this gnucash help list except for one good samaritan.  And thank you 
>>again if you are reading this.
>>
> 
> 
> Look, I fail to understand why you think that anyone owes you help.
> The core developers already put in dozens of hours every week of 
> thier own personal spare time to develop the code.  The 'good
> samaritans' already answer hundreds of questions every month. If they
> don't feel like answering one of your questions (or anyone else's)
> you cannot fault them for arrogance, ignorance, apathy or any other
> reason. 
> 
> I personally pay $120/month plus tax to maintain an unlimited-upload
> DSL line for the GnuCash web server.  No one reimburses me for these
> costs.  Its a public service, on behalf of me.   If you don't like
> my "arrogant" telling-off of another list member that already
> managed to piss off some of the volunteer developers and staffers
> and other 'good samaritans' that hang out in these parts, well,
> that's too bad. 
> 
> As a community, we work hard to provide software and support that 
> we can be proud of.   When that software has failings, we are
> painfully aware of that; it is unjust to call us stupid in reference
> to these failings.  When we run out of time and patience to field 
> all email questions, we feel the frustration of knowing that there
> was someone out there who we couldn't help.  Arrogance is a synonym
> for pride, and we are proud of our work.  You can't take that away.
> 
> 
>>I too run a business.  I'm not playing here but rather earn a living 
>>for myself and several other people.
> 
> 
> Well, we do *not* run a business.  We *are* playing here.  The game
> we enjoy is building professional-quality software, and giving it
> away for free.  Strange game, some may think.  But our software, and 
> our support, is helping you and many others earn a living.  I am 
> livid to think that the thanks that we get for our efforts is 
> anything other than positive.
> 
> --linas
> 
> 
> 
>>-- 
>>Robin @ Robin's Nest, Bed & Breakfast Inn
>>1.800.622.8343  -or-  713.528.5821
>>http://www.therobin.com/
>>
>>
>>_______________________________________________
>>gnucash-user mailing list
>>gnucash-user@lists.gnucash.org
>>https://lists.gnucash.org/mailman/listinfo/gnucash-user
> 
>