Another unbalanced balance sheet

[Bill Wisse]

On Tuesday 25 January 2005 13:06, Neil Williams wrote:
> On Tuesday 25 January 2005 11:19 pm, Bill Wisse wrote:
> > And we all know the first rule of business.
> >
> > *NEVER argue with a customer*

>
> Some days, I only ever seem to say NO.
>
> No, you can't have that with those.
> No, I can't do that for free.
> No, I can't take you on, we're full to capacity.
> No, there isn't anyone else in this area with space either.
> No, we don't accept those.
> No, you do have to pay, even for that.
> No, it isn't my fault, blame the government.
> No, you are speaking to my boss, I'm self-employed!
> No, you can't use those together.
> No, you can't have that without authorisation.
> No, you can't collect that early, it's illegal.
> No, you can't give that to her.
> No, I can't let you do that, it's dangerous.
> No, you can't leave the shop yet, sit and wait until it's all gone.
> No, you can't jump the queue.
> No, I can't tell you that, I can only tell them that directly.
> No, I can't leave that on the doorstep - or put it through the letterbox.
> No, you can't take that home in your car like that, it could kill you and
> others.
>
 Neil, this is not arguing, this is conversation.
Arguing is when the client says he ( she) paid and you says, no you didn't.
And I still insist that this is a dangerous conversation and should be avoided 
at all times.

See American express. www.smetoolkit.org  ..customer services.

-- 



Greetings from
/bill at 169 west , 19 south.  
Disclaimer: Any errors in spelling, tact, or fact are
transmission errors."