Can't process a payment

[Derek Atkins]

Hi,

Quoting Scott Ackerman <lists at scott-ackerman.com>:

> I just tried to enter a payment from a customer, the transaction has
> been posted. After I select the Customer and Select the invoice, enter
> the Num and Memo Fields I get a popup message saying "you must select a
> transfer account from the account tree". The only account that is
> available is root account:assets:accounts receivable and I can't
> scroll/select any other account. Highlighting that account doesn't work

This means you went from 2.2 back to 2.0, which created an extra Root Account.
You should remove that.  Just reparent everything out from under it
to be a Top Level account.

> either. I have tried uninstalling and reinstalling the program to no
> avail. After a couple of minutes the whole program locks up, I have to
> use task manager in Windows to force quit. I am using 2.2.1 and I also
> the data files installed on a linux server. I have tried the same
> operations from the Linux version of GnuCash and get the exact same
> response. Since you can't edit the A/R account directly this kind of
> creates a very real problem. Any ideas?

See above.  Remove your root account and try again.

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-derek

-- 
       Derek Atkins, SB '93 MIT EE, SM '95 MIT Media Laboratory
       Member, MIT Student Information Processing Board  (SIPB)
       URL: http://web.mit.edu/warlord/    PP-ASEL-IA     N1NWH
       warlord at MIT.EDU                        PGP key available