Can't process a payment

[Scott Ackerman]

Derek,

there is only one (1) root account. If I attempt to delete it is asks me
if I want to move all of the subaccounts to "root account". I and have
installed 2.2.1 not 2.0. But thanks for the tip anyway.


Derek Atkins wrote:
> Hi,
>
> Quoting Scott Ackerman <lists at scott-ackerman.com>:
>
>> I just tried to enter a payment from a customer, the transaction has
>> been posted. After I select the Customer and Select the invoice, enter
>> the Num and Memo Fields I get a popup message saying "you must select a
>> transfer account from the account tree". The only account that is
>> available is root account:assets:accounts receivable and I can't
>> scroll/select any other account. Highlighting that account doesn't work
>
> This means you went from 2.2 back to 2.0, which created an extra Root
> Account.
> You should remove that.  Just reparent everything out from under it
> to be a Top Level account.
>
>> either. I have tried uninstalling and reinstalling the program to no
>> avail. After a couple of minutes the whole program locks up, I have to
>> use task manager in Windows to force quit. I am using 2.2.1 and I also
>> the data files installed on a linux server. I have tried the same
>> operations from the Linux version of GnuCash and get the exact same
>> response. Since you can't edit the A/R account directly this kind of
>> creates a very real problem. Any ideas?
>
> See above.  Remove your root account and try again.
>
>> Please remember to CC this list on all your replies.
>> You can do this by using Reply-To-List or Reply-All.
>
> -derek
>

-- 
Scott Ackerman
1212 Baker Street
Fort Collins, Colorado 80524
970-689-3999
Cell 970-231-9035
Fax 888-290-2131

"Every improvement in the standard of work men do is followed swiftly and inevitably by an improvement in the men who do it" - William Morris