Can't process a payment

[Derek Atkins]

Hi,

Quoting Scott Ackerman <lists at scott-ackerman.com>:

> Derek,
>
> there is only one (1) root account. If I attempt to delete it is asks me
> if I want to move all of the subaccounts to "root account". I and have

Exactly.  This is exactly what you want to do.  Once you delete the
errant root account you should be able to Process Payment again.

> installed 2.2.1 not 2.0. But thanks for the tip anyway.

Are you sure you never tried to migrate this data file to 2.0?

-derek

> Derek Atkins wrote:
>> Hi,
>>
>> Quoting Scott Ackerman <lists at scott-ackerman.com>:
>>
>>> I just tried to enter a payment from a customer, the transaction has
>>> been posted. After I select the Customer and Select the invoice, enter
>>> the Num and Memo Fields I get a popup message saying "you must select a
>>> transfer account from the account tree". The only account that is
>>> available is root account:assets:accounts receivable and I can't
>>> scroll/select any other account. Highlighting that account doesn't work
>>
>> This means you went from 2.2 back to 2.0, which created an extra Root
>> Account.
>> You should remove that.  Just reparent everything out from under it
>> to be a Top Level account.
>>
>>> either. I have tried uninstalling and reinstalling the program to no
>>> avail. After a couple of minutes the whole program locks up, I have to
>>> use task manager in Windows to force quit. I am using 2.2.1 and I also
>>> the data files installed on a linux server. I have tried the same
>>> operations from the Linux version of GnuCash and get the exact same
>>> response. Since you can't edit the A/R account directly this kind of
>>> creates a very real problem. Any ideas?
>>
>> See above.  Remove your root account and try again.
>>
>>> Please remember to CC this list on all your replies.
>>> You can do this by using Reply-To-List or Reply-All.
>>
>> -derek
>>
>
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> Scott Ackerman
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-- 
       Derek Atkins, SB '93 MIT EE, SM '95 MIT Media Laboratory
       Member, MIT Student Information Processing Board  (SIPB)
       URL: http://web.mit.edu/warlord/    PP-ASEL-IA     N1NWH
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