Support for end user

[Manfred Usselmann]

Hi,

Paul Stager <pjstager at gmail.com> schrieb am Mon, 29 Dec 2008 23:58:19
-0500:

> Sir:  How do I find a place to get support as an end user of
> GnuCash?  I have tried the web site but have not had any luck getting
> into the IRC chat or FAQ, etc. 

For FAQs see here: 

http://wiki.gnucash.org/wiki/FAQ
http://www.gnucash.org/docs/v2.0/C/gnucash-guide/appendixb.html

And for further information:

http://www.gnucash.org/docs/v2.0/C/gnucash-help/help.html
http://www.gnucash.org/docs/v2.0/C/gnucash-guide/
http://wiki.gnucash.org/wiki/GnuCash


> I have been using release 2.2.5
> after more than 7 years using MS Money.  I have had some problems and
> questions with the program -
> 1. Changes made when I "Reconcile"d were not stable and were lost. 

Could you please describe in more detail what you did and
what result you got? Otherwise it is not possible to say what could
have gone wrong. 


> 2. When I used MS Money, there was a way to backup the file.  Can
> this be done with GnuCash?  If so How? 

Yes. Please see 
http://www.gnucash.org/docs/v2.0/C/gnucash-guide/basics-files1.html
http://www.gnucash.org/docs/v2.0/C/gnucash-guide/basics-backup1.html


> 3. Also as a user of 2.2.5, how do I update to the latest version?
> Do I just download the latest version?

This depends on your OS. If you use windows, you could just download
the latestet version from www.gnucash.org (atm this is
http://downloads.sourceforge.net/gnucash/gnucash-2.2.8-setup.exe) and
install it. 

On most other OS you should probably just use the latest version which
is available via the package / update manager of your system.

You could also just download the sources and compile the program
yourself, but this may become a little bit more involved.

> Could you advise me who to contact or what web site to visit for
> assistance?

You have send this message to the developers mailing list, but the
users mailing list would probably be more appropriate for your
questions:

https://lists.gnucash.org/mailman/listinfo/gnucash-user

I'm forwarding this mail to the user list. Please omit gnucash-devel on
your reply, but keep gnucash-user.
 
> Thanks  Paul Stager  pjstager at gmail.com

Manfred

-- 
________________________________________________________________________
 Manfred Usselmann                            usselmann.m at icg-online.de