Technical issues

[Jodi Phelps]

Thanks Don,
No, I never talked to a QB developer, but seldom ever needed help with 
QB. There is no help possible anymore for my 2005 version, so I 
switched.  It took a while to find free software which uses the double 
entry system, and half-way speaks accounting language.  GnuCash is the 
best I've seen.  I'm hoping the 2.2.9 update will take care of both my 
problems; I am working around the printing thing currently.  Being in 
touch with developers along the way is great...good users like us can 
let them know /exactly/ what we need!  Thanks for your help and comments...
Jodi

Donald Allen wrote:
> On Sun, Jan 11, 2009 at 6:24 AM, Jodi Phelps <jpjphelps at gmail.com> wrote:
>   
>> Hello out there,
>> I am brand new to GnuCash and the list.  I have been using QuickBooks
>> for years with no problems, and have added GnuCash along side QB for the
>> last couple of months of 2008.  As soon as I let go of QB, I have
>> technical issues!
>> I have two invoices up "view invoice", and then a "printable invoice",
>> same invoice.  When I try to "close" them, I am kicked out of the system
>> completely and the system reboots.  I reported it to Windows (I have
>> XP-home version).   This may be completely unrelated to GnuCash, but then...
>> I also have a printing problem.  I think I need a driver.  My reports
>> all print mirrored, and upside down.  How do I find the driver I need to
>> print properly?  I have grown accustomed to the good QB support and feel
>> a little lost here, but hoping somebody out there can help me.  I really
>> cannot afford QB anymore.  Thanks in advance for any help !
>>     
>
> This is a known problem on Windows (in the future, when reporting
> problems, it will help you to get a quick response if you include the
> version of Gnucash you are using and the operating system you are
> running on your computer; in this case, I was able to guess that you
> are running Windows, because this problem has come up in this
> discussion group many times and it's Windows-specific; it is not a
> problem for those of us running Gnucash on Linux systems). See
>
> http://bugzilla.gnome.org/show_bug.cgi?id=462148
>
> As for support, ever talked with a QB developer? I didn't think so :-)
> The Gnucash developers (I am not one of them) monitor this group
> frequently and provide excellent help, advice, explanations, support.
> This also gives them a feel for what the user community feels it
> needs, which helps guide their thinking as they further develop this
> excellent software. It's the way it ought to work and rarely does with
> commercial software, particularly when the big names are involved.
>
> /Don Allen
>
>
>   
>> Regards to all,
>> Jodi
>>
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>>     
>
>