Technical issues

[Donald Allen]

On Sun, Jan 11, 2009 at 6:24 AM, Jodi Phelps <jpjphelps at gmail.com> wrote:
> Hello out there,
> I am brand new to GnuCash and the list.  I have been using QuickBooks
> for years with no problems, and have added GnuCash along side QB for the
> last couple of months of 2008.  As soon as I let go of QB, I have
> technical issues!
> I have two invoices up "view invoice", and then a "printable invoice",
> same invoice.  When I try to "close" them, I am kicked out of the system
> completely and the system reboots.  I reported it to Windows (I have
> XP-home version).   This may be completely unrelated to GnuCash, but then...
> I also have a printing problem.  I think I need a driver.  My reports
> all print mirrored, and upside down.  How do I find the driver I need to
> print properly?  I have grown accustomed to the good QB support and feel
> a little lost here, but hoping somebody out there can help me.  I really
> cannot afford QB anymore.  Thanks in advance for any help !

This is a known problem on Windows (in the future, when reporting
problems, it will help you to get a quick response if you include the
version of Gnucash you are using and the operating system you are
running on your computer; in this case, I was able to guess that you
are running Windows, because this problem has come up in this
discussion group many times and it's Windows-specific; it is not a
problem for those of us running Gnucash on Linux systems). See

http://bugzilla.gnome.org/show_bug.cgi?id=462148

As for support, ever talked with a QB developer? I didn't think so :-)
The Gnucash developers (I am not one of them) monitor this group
frequently and provide excellent help, advice, explanations, support.
This also gives them a feel for what the user community feels it
needs, which helps guide their thinking as they further develop this
excellent software. It's the way it ought to work and rarely does with
commercial software, particularly when the big names are involved.

/Don Allen


> Regards to all,
> Jodi
>
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