data lost between sessions

Andy Den Tandt adtlist_qsd at adtsoft.eu
Mon Jan 19 16:33:11 EST 2009 

A long shot - but like the modification dates, maybe you see an (error)
message that points you in the right direction:

The data files are gzip compressed XML files. Do you see anything wrong with
the XML? 

Instructions are based on Windows, you will have to compensate for mac
behavior ;-)
- Rename .xac file to test.gz
- uncompress
- rename extracted file to test.xml
- drag the test.xml file onto Safari or Firefox. 

Observe whether the browser reports any errors in parsing the XML. 
Also: is all your data in the XML of the 40K file? What's the difference
with your 20K file? Only the creditcard transactions or is anything else
missing?

Andy

-----Oorspronkelijk bericht-----
Van: gnucash-user-bounces at gnucash.org
[mailto:gnucash-user-bounces at gnucash.org] Namens Lenore Horner
Verzonden: maandag 19 januari 2009 20:19
Aan: Robert G Palmer Jr
CC: gnucash-user at gnucash.org
Onderwerp: Re: data lost between sessions


On Jan 19, 2009, at 12:35 PM, Robert G Palmer Jr wrote:

> No, that's the only date/time. If all your other documents have the  
> correct date and time, then I'd say that is not the problem (create  
> a new TextEdit file and save it then check the date and time with  
> 'Get Info...' from the Finder.
That's working fine.  It did just now occur to me that I use relative  
data and time in the finder and that perhaps that got screwed up in  
the finder some how.
>
>
> I think the quit process may be the key. What are you doing when you  
> quit? Do NOT just quit X11. you should use the GnuCash 'File' menu  
> to quit GnuCash first, then you can quit x11.  Quitting x11 with GC  
> running would be the equivalent of pulling the plug on your computer  
> with Numbers running (or any other program running)
Good grief, No!  Of course I quite the program before quitting the  
windowing system.

While this might help avoid future errors.  None of this helps with  
how to open my existing file without having half the data wiped out as  
I open it.  (Open the 40kB file and then save it and suddenly it's a  
20kB file with no credit-card charges).

>
>
> Robert.
> Sent from my iPhone
>
> On Jan 19, 2009, at 1:23 PM, Lenore Horner  
> <LenoreHorner at sbcglobal.net> wrote:
>
>> Date and time are correct in System preferences.  This is the only
>> time I know about.  Does anyone know some other date I should be
>> looking at?
>>
>>
>> On Jan 19, 2009, at 12:15 PM, Donald Allen wrote:
>>
>>>
>>>
>>> On Mon, Jan 19, 2009 at 1:08 PM, Lenore Horner
<LenoreHorner at sbcglobal.net
>>>> wrote:
>>> I'm on a Mac.  System date I can check.  I don't know equivalent of
>>> bios date.
>>>
>>> I would definitely pursue the date issue first (I think Ken's
>>> instinct to focus on that is correct). This is not normal Gnucash
>>> behavior, Mac or otherwise (plenty of people run it on Macs happily
>>> and they would not be happy, as you are not, if transactions are
>>> randomly being thrown on the floor) -- it is something funky about
>>> your system, perhaps interacting in a bad way with Gnucash. Verify
>>> that the date and time is correct, and if not, find out why not.
>>>
>>> /Don Allen
>>>
>>>
>>> On Jan 19, 2009, at 11:51 PM, hermit wrote:
>>>
>>>> Is your bios and system date the same?  I don't know where the
>>> program
>>>> gets the date from, but I would check that.
>>>>
>>>> Ken
>>>>
>>>> Lenore Horner wrote:
>>>>> On Jan 19, 2009, at 9:50 PM, Lenore Horner wrote:
>>>>>
>>>>>
>>>>>> Twice in the last two months I have opened Gnucash to find
>>>>>> significant numbers of transactions missing from the registers.
>>>>>> Last month it was an entire block of time missing.  I was able
>>> to go
>>>>>> back (very far back!) to an uncorrupted .xac file and then run  
>>>>>> all
>>>>>> the subsequent .log files.  This was tedious, but did seem to  
>>>>>> have
>>>>>> restored all my data.  That was on 2.2.6.  Thinking that perhaps
>>>>>> there was a bug that had been fixed, I upgraded to 2.2.7 (the
>>> latest
>>>>>> version in MacPorts in Dec. 2008).  Imagine my disgust when I
>>> opened
>>>>>> Gnucash this morning to find that all of the charges in both my
>>>>>> credit card accounts are missing.  My other accounts appear to be
>>>>>> ok.  The credit charges are also missing in the relevant expense
>>>>>> accounts.
>>>>>>
>>>>>> I have not crashed the computer or shut it down without closing
>>>>>> Gnucash and X11.
>>>>>>
>>>>>> I have checked in Gnucash and the Filter is set to show all
>>>>>> transactions.
>>>>>>
>>>>>> The only thing that would even have read the file between this
>>>>>> morning when it is corrupted and day before last when I entered a
>>>>>> transaction (which does exist) would be the TimeMachine backing
>>>>>> things up to an external drive.
>>>>>>
>>>>>> Here are the last few lines of .xac and .log files.  Note that  
>>>>>> the
>>>>>> file I saved on the 17th is significantly larger than the file
>>>>>> opened this morning on the 19th.  I have done nothing myself
>>> beyond
>>>>>> opening the file, so the deletions are all Gnucash inventions.
>>>>>> <pastedGraphic.png>
>>>>>>
>>>>>>
>>>>>> Obviously, I will try re-opening the last .xac file that is 40kB.
>>>>>> However,  repeated data-loss is absolutely unacceptable in a  
>>>>>> piece
>>>>>> of accounting software.  Does anyone have any clue why this is
>>>>>> occurring?
>>>>>>
>>>>>> Thanks,
>>>>>> Lenore
>>>>>>
>>>>>
>>>>> I have just opened the last 40kB file and done a save-as to a new
>>>>> file
>>>>> name.  The new file (and I did nothing but open it and save) is
>>> 20kB.
>>>>> No charges are present in my credit card accounts.
>>>>>
>>>>> It appears to me that the file is being corrupted by being opened.
>>>>>
>>>>> I noticed that the date my system attaches to the last 40kB file  
>>>>> is
>>>>> wrong.  Could this be causing problems?  If so, how do I fix it.
>>>>>
>>>>> At this juncture, it appears to me that opening any further files
>>> is
>>>>> futile because they will promptly become corrupted.
>>>>>
>>>>> One person has suggested this may be a hard drive failure.  I ran
>>> two
>>>>> different disk scan utilities and both reported no problems with
>>> the
>>>>> disk.  Furthermore, other files aren't being corrupted.
>>>>>
>>>>> Lenore
>>>>>
>>>>>
>>>>> _______________________________________________
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