data lost between sessions

Lenore Horner LenoreHorner at sbcglobal.net
Mon Jan 19 17:55:26 EST 2009 

Andy,

Thanks for the directions.

I did that and Safari opened a page that was only sort-of readable,  
but came with a big, red header of
This page contains the following errors:

error on line 5214 at column 73631: internal error
Below is a rendering of the page up to the first error.

  How do I go about figuring out what the error actually is?

Lenore

On Jan 19, 2009, at 15:33 PM, Andy Den Tandt wrote:

>
> A long shot - but like the modification dates, maybe you see an  
> (error)
> message that points you in the right direction:
>
> The data files are gzip compressed XML files. Do you see anything  
> wrong with
> the XML?
>
> Instructions are based on Windows, you will have to compensate for mac
> behavior ;-)
> - Rename .xac file to test.gz
> - uncompress
> - rename extracted file to test.xml
> - drag the test.xml file onto Safari or Firefox.
>
> Observe whether the browser reports any errors in parsing the XML.
> Also: is all your data in the XML of the 40K file? What's the  
> difference
> with your 20K file? Only the creditcard transactions or is anything  
> else
> missing?
>
> Andy
>
> -----Oorspronkelijk bericht-----
> Van: gnucash-user-bounces at gnucash.org
> [mailto:gnucash-user-bounces at gnucash.org] Namens Lenore Horner
> Verzonden: maandag 19 januari 2009 20:19
> Aan: Robert G Palmer Jr
> CC: gnucash-user at gnucash.org
> Onderwerp: Re: data lost between sessions
>
>
> On Jan 19, 2009, at 12:35 PM, Robert G Palmer Jr wrote:
>
>> No, that's the only date/time. If all your other documents have the
>> correct date and time, then I'd say that is not the problem (create
>> a new TextEdit file and save it then check the date and time with
>> 'Get Info...' from the Finder.
> That's working fine.  It did just now occur to me that I use relative
> data and time in the finder and that perhaps that got screwed up in
> the finder some how.
>>
>>
>> I think the quit process may be the key. What are you doing when you
>> quit? Do NOT just quit X11. you should use the GnuCash 'File' menu
>> to quit GnuCash first, then you can quit x11.  Quitting x11 with GC
>> running would be the equivalent of pulling the plug on your computer
>> with Numbers running (or any other program running)
> Good grief, No!  Of course I quite the program before quitting the
> windowing system.
>
> While this might help avoid future errors.  None of this helps with
> how to open my existing file without having half the data wiped out as
> I open it.  (Open the 40kB file and then save it and suddenly it's a
> 20kB file with no credit-card charges).
>
>>
>>
>> Robert.
>> Sent from my iPhone
>>
>> On Jan 19, 2009, at 1:23 PM, Lenore Horner
>> <LenoreHorner at sbcglobal.net> wrote:
>>
>>> Date and time are correct in System preferences.  This is the only
>>> time I know about.  Does anyone know some other date I should be
>>> looking at?
>>>
>>>
>>> On Jan 19, 2009, at 12:15 PM, Donald Allen wrote:
>>>
>>>>
>>>>
>>>> On Mon, Jan 19, 2009 at 1:08 PM, Lenore Horner
> <LenoreHorner at sbcglobal.net
>>>>> wrote:
>>>> I'm on a Mac.  System date I can check.  I don't know equivalent of
>>>> bios date.
>>>>
>>>> I would definitely pursue the date issue first (I think Ken's
>>>> instinct to focus on that is correct). This is not normal Gnucash
>>>> behavior, Mac or otherwise (plenty of people run it on Macs happily
>>>> and they would not be happy, as you are not, if transactions are
>>>> randomly being thrown on the floor) -- it is something funky about
>>>> your system, perhaps interacting in a bad way with Gnucash. Verify
>>>> that the date and time is correct, and if not, find out why not.
>>>>
>>>> /Don Allen
>>>>
>>>>
>>>> On Jan 19, 2009, at 11:51 PM, hermit wrote:
>>>>
>>>>> Is your bios and system date the same?  I don't know where the
>>>> program
>>>>> gets the date from, but I would check that.
>>>>>
>>>>> Ken
>>>>>
>>>>> Lenore Horner wrote:
>>>>>> On Jan 19, 2009, at 9:50 PM, Lenore Horner wrote:
>>>>>>
>>>>>>
>>>>>>> Twice in the last two months I have opened Gnucash to find
>>>>>>> significant numbers of transactions missing from the registers.
>>>>>>> Last month it was an entire block of time missing.  I was able
>>>> to go
>>>>>>> back (very far back!) to an uncorrupted .xac file and then run
>>>>>>> all
>>>>>>> the subsequent .log files.  This was tedious, but did seem to
>>>>>>> have
>>>>>>> restored all my data.  That was on 2.2.6.  Thinking that perhaps
>>>>>>> there was a bug that had been fixed, I upgraded to 2.2.7 (the
>>>> latest
>>>>>>> version in MacPorts in Dec. 2008).  Imagine my disgust when I
>>>> opened
>>>>>>> Gnucash this morning to find that all of the charges in both my
>>>>>>> credit card accounts are missing.  My other accounts appear to  
>>>>>>> be
>>>>>>> ok.  The credit charges are also missing in the relevant expense
>>>>>>> accounts.
>>>>>>>
>>>>>>> I have not crashed the computer or shut it down without closing
>>>>>>> Gnucash and X11.
>>>>>>>
>>>>>>> I have checked in Gnucash and the Filter is set to show all
>>>>>>> transactions.
>>>>>>>
>>>>>>> The only thing that would even have read the file between this
>>>>>>> morning when it is corrupted and day before last when I  
>>>>>>> entered a
>>>>>>> transaction (which does exist) would be the TimeMachine backing
>>>>>>> things up to an external drive.
>>>>>>>
>>>>>>> Here are the last few lines of .xac and .log files.  Note that
>>>>>>> the
>>>>>>> file I saved on the 17th is significantly larger than the file
>>>>>>> opened this morning on the 19th.  I have done nothing myself
>>>> beyond
>>>>>>> opening the file, so the deletions are all Gnucash inventions.
>>>>>>> <pastedGraphic.png>
>>>>>>>
>>>>>>>
>>>>>>> Obviously, I will try re-opening the last .xac file that is  
>>>>>>> 40kB.
>>>>>>> However,  repeated data-loss is absolutely unacceptable in a
>>>>>>> piece
>>>>>>> of accounting software.  Does anyone have any clue why this is
>>>>>>> occurring?
>>>>>>>
>>>>>>> Thanks,
>>>>>>> Lenore
>>>>>>>
>>>>>>
>>>>>> I have just opened the last 40kB file and done a save-as to a new
>>>>>> file
>>>>>> name.  The new file (and I did nothing but open it and save) is
>>>> 20kB.
>>>>>> No charges are present in my credit card accounts.
>>>>>>
>>>>>> It appears to me that the file is being corrupted by being  
>>>>>> opened.
>>>>>>
>>>>>> I noticed that the date my system attaches to the last 40kB file
>>>>>> is
>>>>>> wrong.  Could this be causing problems?  If so, how do I fix it.
>>>>>>
>>>>>> At this juncture, it appears to me that opening any further files
>>>> is
>>>>>> futile because they will promptly become corrupted.
>>>>>>
>>>>>> One person has suggested this may be a hard drive failure.  I ran
>>>> two
>>>>>> different disk scan utilities and both reported no problems with
>>>> the
>>>>>> disk.  Furthermore, other files aren't being corrupted.
>>>>>>
>>>>>> Lenore
>>>>>>
>>>>>>
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>>>>>
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