Crediting a customer

[Derek Atkins]

Dave Williams <dave at opensourcesolutions.co.uk> writes:

> On 21:52, Mon 27 Oct 08, Andrew Ruscica wrote:
>> I have addressed this by actually creating a new invoice for the customer.
>> The invoice number is CREDIT-### where ### is my cheque number. And the
>> account for the transaction is my chequing account.
>> _______________________________________________
> How did you actually do this? Given all invoices generate a inflow of
> funds I cant select any account that reduces the net business asset.
>
> I have a business where customers pay up front for expected services and
> then get a refund at the end of the period for any services not used. 
> The customer may decide they really want the money or can leave their
> account in credit. Is there any other way of doing this? There original
> invoice has long since been paid so I dont want to edit that.

The way I would do this is to use Process Payment when they
pay up front, use the normal Invoice method for when the
services are rendered, use the Customer Report to give them
an account balance, and then you can create a special Invoice
when you give them a refund, where you use your Checking account
as the 'Income' account. 

So what this works out as is:

Process Payment:    A/R -> Checking
Invoice for svc:    Income -> A/R
Invoice for Refund: Checking -> A/R

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-derek

-- 
       Derek Atkins, SB '93 MIT EE, SM '95 MIT Media Laboratory
       Member, MIT Student Information Processing Board  (SIPB)
       URL: http://web.mit.edu/warlord/    PP-ASEL-IA     N1NWH
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