How do I deal with customer non-payment?

[Maf. King]

On Friday 23 Dec 2011 08:11:26 Zhang_Weiwu wrote:
> There are two customers
> 
>  1. One paid full amount, but I only received 95% because the bank took
>     the rest as overseas transaction fee. So there is a difference on
>     invoice sum and on "Payment Information - Amount" (of Process
>     Payment dialogue). The 5% is clearly an expense.
>  2. The other simply refused to pay and I decided to account it as a
>     lose. The status is invoice posted but not paid.
> 
> 
> So how do I do it? Whatever I do with it I always ends up getting report
> wrong.
> 
>  1. I can simply make a transaction decreasing account-receivable and
>     increasing Expenses:Bad Debt, but this doesn't change
>     receivable-aging report. It's silly to see receivable-aging keeps
>     reporting a lose that antedates by years.
>  2. I can un-post both invoices but that way the financial lose is not
>     reflected on Incoming/Expense report.
>  3. I can un-post the first invoice and add a negative item to it to
>     balance the 5% transaction fee, so that the sum agrees the income,
>     and post it again. But I cannot do this to the second invoice as
>     would result wrong Income/Expense report.
> 
> What do you suggest me to do? Thanks in advance!

Hi,

I suggest that you process the payment normally, with funds showing in your 
Bank Account (or wherever is normal for you).

Then from the Bank Account, edit the payment transaction to send some (or all) 
of the money to expense:BankFees or Expense:BadDebt 

HTH,
Maf.