GNU Cash installation issue

[Leslie Radke]

Hi Geert,

So it looks like we are back to an installation problem. I was able to run 
the commands you gave me below and it did print "/apps/gnucash".

One thing to mention is that GnuCash was installed by default into the 
Program Files (x86) folder. Is that a problem?

Ron

--------------------------------------------------
From: "Geert Janssens" <janssens-geert at telenet.be>
Sent: Saturday, February 26, 2011 3:13 PM
To: "Ron Radke" <rlradke5 at att.net>
Cc: <gnucash-user at gnucash.org>; "David T." <sunfish62 at yahoo.com>
Subject: Re: GNU Cash installation issue

> On zaterdag 26 februari 2011, Ron Radke wrote:
>> Hi Geert,
>>
>> I have both computers open so I can compare them (the laptop for which
>> GnuCash works fine and the Desktop for which it doesn't). The first
>> difference that I notice is that the desktop does not have the .gconf
>> folder. (I'm quite sure the same install program was used to install on
>> both computers.)
>>
> .gconf is indeed the directory that should contain your settings. We 
> should
> figure out why that directory is missing from your installation.
>
>> Otherwise, the permissions look the same. For .gconfd and .gnucash 
>> folders
>> on both computers, System, Administrator, and User all have Full Control.
>>
> Ok.
>
>> On both computers, the .gconfd has one file, saved_state. This file is
>> dated with last date the program was used, but it appears to be empty (0
>> KB and empty when opened with Notepad).
>>
> That's normal. It is the same on my system.
>
>> I found about 50 trace files on the computer. Probably one for every time
>> I've opened the program. Interesting because I don't remember seeing 
>> error
>> messages. I'll attach all the ones that I think are different. The most
>> common one was the "CRIT <gnc.import.aqbanking> one. Next most common was
>> the simple one that only says "WARN <gnc.app-utils> Could not spawn 
>> perl".
>>
> Thanks, but at first sight none of these files hold any messages that seem
> related to your problem. The could not spawn perl warning is unrelated.
>
> Can you run some tests for us on the problematic system please ?
>
> For starters:
> * run a windows session without having started gnucash yet (so that it 
> would
> hang)
> * start > run... > cmd.exe
> * cd C:\Program Files\GnuCash\bin
> * gconftool-2.exe --all-dirs /apps
>
> Does this print /apps/gnucash ? If not do you get an error message ?
>
> Geert