Error installing 2.4.7 msg

[David Carlson]

On 7/8/2011 7:19 AM, Elizabeth Dodd wrote:
> On Fri, 8 Jul 2011 13:50:26 +0200
> Geert Janssens <janssens-geert at telenet.be> wrote:
>
>> On woensdag 6 juli 2011, Steve Juniper wrote:
>>> Per your suggestion, I deleted\gnucash directory folder entirely
>>> (and even disconnected wireless keyboard and closed antivirus) and
>>> tried again. Same problem. I then found my backup of the original
>>> 2.4.3 installation file and ran it. Same problem. This time I hit
>>> 'ignore' to see if that would get around the problem, but I had to
>>> do that many times and although the resultant icon appeared, GC
>>> would not run.
>>>
>>> The problem may be related to the fact that a couple of weeks ago I
>>> removed a couple of programs no longer used. Maybe doing so caused
>>> some kind of linked problem.
>>>
>>> I'm lost at this point. Thank you for trying to help me.
>>>
>> I'm afraid I don't have much additional advice here. I'm pretty sure
>> the problem is not with the GnuCash installer, but something on your
>> system that is interfering in an unexpected way.
>>
>> My Windows experience is limited, so I'm not sure what you can do. My 
>> (primitive) course of action would probably be to reinstall Windows
>> (after backing up all my data).
>>
>> Sorry I can't do more to help.
>>
>> Geert
>>
> I too have very limited Windows experience, but I would suggest one of
> two things
> A virtual machine which runs an OS which runs Gnucash
> A USB linux distro to boot your machine and use your Gnucash data under
> linux.
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I am hardly an expert, in fact, I know just enough to be dangerous about
Windows XP, as I have been using it for several years now. 

There are two things that I might suggest.

1.  If you are a techie or if you have a techie friend that you trust,
download the sysinternals suite from
http://technet.microsoft.com/sysinternals
and play around with some of those utilities.  One called handle might
tell you what program has opened a given file, for example.
2.  Another thing to try would be to boot Windows in safe mode and try
your install from there.

In either case, set a system restore point before you try anything.

Good luck.
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