GNU Cash installation issue

[Leslie Radke]

Hi Geert,

See answers to output questions below.

Also today, strange thing was that GnuCash failed to open my account file on my laptop. My master accounting file is kept on our home desktop, but I have kept a copy on my laptop to refer to (or use at times if someone is busy working at the desktop when I want to do accounting). The GnuCash program has always worked without problem on my laptop. So I don't know what gives tonight. The last thing I did on that computer related to GnuCash was to run the test you asked me to run yesterday (gconftool-2.exe --all-dirs /apps) which gave the desired output. (I received your email at work and so just ran the test on my laptop to see what would happen.) Tonight the program opened with no file loaded. And when I navigated to it, it still wouldn't open. I'll reboot the computer in the morning and see if that solves the problem.

Thanks,

Ron

--------------------------------------------------
From: "Geert Janssens" <janssens-geert at telenet.be>
Sent: Tuesday, March 01, 2011 6:04 AM
To: "Leslie Radke" <rlradke5 at att.net>
Cc: <gnucash-user at gnucash.org>; "David T." <sunfish62 at yahoo.com>
Subject: Re: GNU Cash installation issue

> On dinsdag 1 maart 2011, Leslie Radke wrote:
>> Hi Geert,
>> 
>> So it looks like we are back to an installation problem. I was able to run
>> the commands you gave me below and it did print "/apps/gnucash".
>> 
>> One thing to mention is that GnuCash was installed by default into the
>> Program Files (x86) folder. Is that a problem?
>> 
>> Ron
>> 
> Hi Ron,
> 
> I don't know if installing in the Program Files (x86) causes problems. It 
> could.
> 
> I'm also not sure yet if it's an installation problem. The test I asked you to 
> run was just to check if gconfd can be contacted and apparently it can.
> 
> Are you willing to run some more tests ? It may help us better understand how 
> gnucash and gconf works on Windows 7 (64bit).
> 
> Try:
> * start > run... > cmd.exe
> * cd "C:\Program Files\GnuCash\bin"
> * gconftool-2.exe --get-default-source
> -> What does this output ? xml:merged:c:/Program Files (x86)/gnucash/etc/gconf/gconf.xml.defaults
> * gconftool-2.exe -a /apps/gnucash/history
> -> What does this output ?
file0 =
file1 =
file2 =
file3 =
file4 =
file5 =
file6 =
file7 =
file8 =
file9 =
maxfiles = 4
> * gconftool-2.exe --set --type string /apps/gnucash/history/file9 "Testvalue"
> * gconftool-2.exe --get /apps/gnucash/history/file9
> -> What does this output ?
This one turned up a long error message. (Is there a way to cut and paste from DOS? Or write the output to a text file? I can't remember how to do that if there )is? But here's the message: 
Error setting value: No database available to save your configuration: Unable to store a value at key '/apps/gnucash/history/file9' as the configuration server has no writeable databases. There are some common causes of the problem: 1) Your configuration path file c:/Program Files (x86)/gnucash/etc/gconf/2/path doesn't contain any databases or wasn't found, 2) somehow we've mistaken created two ...

I'm going to assume we are on to something here, and that you know what the common causes to this are without me typing out the rest of the message. Let me know if you want to see the rest of the message.

> * gconftool-2.exe --set --type string /apps/gnucash/history/file9 "Testvalue"
> * gconftool-2.exe --unset /apps/gnucash/history/file9
> (This one is to remove the test value again)
> * gconftool-2.exe --get /apps/gnucash/history/file9
> -> Is the testvalue gone ? Yes.
> 
> Thank you.
> 
> Geert
> 
> 
> 
>> --------------------------------------------------
>> From: "Geert Janssens" <janssens-geert at telenet.be>
>> Sent: Saturday, February 26, 2011 3:13 PM
>> To: "Ron Radke" <rlradke5 at att.net>
>> Cc: <gnucash-user at gnucash.org>; "David T." <sunfish62 at yahoo.com>
>> Subject: Re: GNU Cash installation issue
>> 
>> > On zaterdag 26 februari 2011, Ron Radke wrote:
>> >> Hi Geert,
>> >> 
>> >> I have both computers open so I can compare them (the laptop for which
>> >> GnuCash works fine and the Desktop for which it doesn't). The first
>> >> difference that I notice is that the desktop does not have the .gconf
>> >> folder. (I'm quite sure the same install program was used to install on
>> >> both computers.)
>> > 
>> > .gconf is indeed the directory that should contain your settings. We
>> > should
>> > figure out why that directory is missing from your installation.
>> > 
>> >> Otherwise, the permissions look the same. For .gconfd and .gnucash
>> >> folders
>> >> on both computers, System, Administrator, and User all have Full
>> >> Control.
>> > 
>> > Ok.
>> > 
>> >> On both computers, the .gconfd has one file, saved_state. This file is
>> >> dated with last date the program was used, but it appears to be empty (0
>> >> KB and empty when opened with Notepad).
>> > 
>> > That's normal. It is the same on my system.
>> > 
>> >> I found about 50 trace files on the computer. Probably one for every
>> >> time I've opened the program. Interesting because I don't remember
>> >> seeing error
>> >> messages. I'll attach all the ones that I think are different. The most
>> >> common one was the "CRIT <gnc.import.aqbanking> one. Next most common
>> >> was the simple one that only says "WARN <gnc.app-utils> Could not spawn
>> >> perl".
>> > 
>> > Thanks, but at first sight none of these files hold any messages that
>> > seem related to your problem. The could not spawn perl warning is
>> > unrelated.
>> > 
>> > Can you run some tests for us on the problematic system please ?
>> > 
>> > For starters:
>> > * run a windows session without having started gnucash yet (so that it
>> > would
>> > hang)
>> > * start > run... > cmd.exe
>> > * cd C:\Program Files\GnuCash\bin
>> > * gconftool-2.exe --all-dirs /apps
>> > 
>> > Does this print /apps/gnucash ? If not do you get an error message ?
>> > 
>> > Geert
>