Windows 7 blank reports

[Geert Janssens]

On zaterdag 29 oktober 2011, Dave Morris wrote:
> Geert
> I'm not really sure what fixed the problem
> I had no problem at all with Window XP on my netbook.
> On The W7 Machine I had installed 2.4.8 release & this made no
> difference to the reports. I even ran the Theme change program & had no
> improvement.
> What I did was to Install a system backup I made in June with Macrium
> Reflect back up program (this really works & is free) then installed
> 2.4.8 release. I let windows install all the updates that had occurred
> since my backup in June. All worked ok & the reports  worked correctly.
> Finally I installed the two programs that I had since June these are
> Serif PagePlus X5 and MoviePlus X5 & GNUCASH still works as it should.
> 
Perhaps there was some software you had installed before you restored the 
backup, but you did not reinstall after you restored the backup ? Software 
that may have interfered with GnuCash.

> So in the end I could not identify which update or program installation
> caused the Report process to go blank.
> 
That's unfortunate, but thanks anyway for the detailed explanation. I guess we 
will have to look further to really find the cause.

> If it happens to me again I will inform you & try to keep a log of what
> changed on my system.
> 
Please do so. Preferably add comments on the bugreport in our tracker [1]

> Firewalls I use the one in windows 7 & anti-virus program I use Windows
> Security Essentials
> 
> Dave Morris
> 
> 
Geert

[1] https://bugzilla.gnome.org/show_bug.cgi?id=645273
> 
> Tel. 01235223245
> Mob. 07733538808
> 
> On 29/10/2011 09:42, Geert Janssens wrote:
> > On woensdag 26 oktober 2011, Derek Atkins wrote:
> >> Hi,
> >> 
> >> I believe this was fixed in the 2.4.8 release, as I believe the issue
> >> was due to the Theme that GnuCash used by default.  We changed the
> >> default theme to one that worked.
> > 
> > I'd be surprised if the change in theme would fix this.
> > 
> > The theme that was changed was a gtk theme. This changes the whay the
> > widgets are displayed (things like menu color, the look of menu's,
> > buttons, scrollbars and such). This theme was changed because the
> > default theme could result in a crash in some circumstances.
> > 
> > This has nothing to do with the reports not displaying on Windows.
> > 
> > @Dave: I would like to discover what did fix the error though, because
> > you are not the only one complaining about this [1].
> > 
> > So can you describe what is different on your system now compared to
> > before you restored the system backup ?
> > 
> > Like, which programs are no longer there ? Are there settings that
> > changed (different firewall or anti-virus software or things like that)
> > ? Small tools that got uninstalled,...
> > 
> > Preferably add you information to the bugreport in [1]. Like that we can
> > gather all information in one spot.
> > 
> > Thank you,
> > 
> > Geert
> >