Please Help!

GreenLED nicolaefc at gmail.com
Mon Nov 7 20:44:29 EST 2011


I feel the frustration, I truly do. Question, *Do you have GnuCash on a
flash/usb drive?* This is a critically important question. If you DO, then
what could have happened is, when you moved from one computer to another OR
you had ANOTHER device (usb drive) plugged in or some other device is using
the drive letter your GnuCash usb drive was using, then GnuCash would NOT
have been able to find the file. Here's the concept.

1. You load GnuCash on a usb drive with the letter E:\
2. You restart your computer the next day and plug in your iPod Classic/Nano
3. The iPod shows up as a usb drive (Touches don't) and move music back and
forth.
4. The iPod's drive shows up as a drive letter, such as E:\
5. You plug in your GnuCash usb drive and once you start the app, it cannot
find your file!

(Plese don't get technical people, I'm not sure whether iPods show up as
drives all the time, the concept is what counts here)

What happened? Well, as far as GnuCash is concerned your file was saved as
E:\Company.gnucash! However, since you installed a new device, it is now
F:\Company.gnucash. So, instead of opening up GnuCash "straight-up" from the
EXE file, go INTO your usb drive and check where you saved it.

If you did NOT use a usb drive or forgot where you saved the data file, read
on. So, if you used GnuCash on the computer itself, check your "My Recent
Documents" for the file in question. When you find it, do NOT open it. Hover
your mouse over it and right-click it. Select "Properties" and check to see
the "Path" to where it's saved. Please post back so we can help you out with
this. This really sucks majorly, hopefully it's NOT a bug. If you can't find
it listed under your recent documents, we'll try searching for it. Please
let us know what O.S. you have. That will drastically change (in some cases)
the instructions to searching for it.

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