Off topic- Intuit logging in to my bank account?- Conclusion (I hope)

[Colin Law]

On 6 October 2011 13:53, . <peace at aleksandrsolzhenitsyn.net> wrote:
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> On 10/06/2011 05:06 AM, Colin Law wrote:
>> On 6 October 2011 00:23, . <peace at aleksandrsolzhenitsyn.net> wrote:
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>>> Sorry for the mess up folks concerning the blank emails. I hope this
>>> one comes through ok.
>>>
>>> Below in quotes is the response I received from Quicken;
>>>
>>>
>>> "Thank you for contacting Quicken Customer Care.
>>>
>>> Hi XXXX ,this is XXXXX and I am a Supervisor at Quicken Support.I have
>>> gone through your concern and would suggest you to change your Bank
>>> account password on the Bank's website.Once,the password is changed the
>>> accounts would not be recognized at the Intuit's server and the
>>> connection to your account will be lost.
>>>
>>> The reason the accounts still exist on the Intuit Server is because
>>> ,before uninstalling the program from your system the accounts were not
>>> deactivated.Thus,the Server still logins to your account.
>>>
>>>
>>> If the issue still persists, please feel free to reply to this email."
>>>
>>>
>>> My comment about the above is simple- BALONEY!!!!!! I've changed my
>>> passwords and users ID's on all bank accounts many times per year. The
>>> same applies to the "challenge" questions too.
>>>
>>> I'll see whether there's anymore logins and let you know the results. I
>>> have to reiterate the following; 1. I haven't used Quicken in over 2
>>> years. 2. I rarely use Windows and only use it for adding iPod/iTunes
>>> music...and that maybe once every 2 months.
>>
>> You have not told us what the bank has to say about it. If someone is
>> able to login to your account after you have changed the password then
>> there is a very serious issue with the bank's system.
>>
>> Colin
> Oh....here's the situation concerning the banks (3 of them).
>
> The 1rst bank provided the IP addresses and login dates and times.

What I meant was, what have they to say about the fact (if you are
sure) that they have logged in *after* you have changed the password?

Are you absolutely sure that you are not seeing yourself login and are
just confused about what your IP on the internet is?

Colin

>
> The 2nd bank said, "we don't keep IP addresses or login dates and
> times".  My reply to that was this, "ok....let me give you an example,
> let's say I'm from the FBI and come to your bank with a subpoena for the
> IP addresses and login dates and times.  Are you going to give them
> me"?  The banks answer to that hypothetical situation was, "we'd refer
> the matter to our legal department and they would provide the
> information the FBI would want".
>
> ....this gets better....
>
> The 3rd bank said, "what's an IP address"?
>
> Since the banks aren't in any hurry to solve this problem beyond the
> "change your password" idea I'm inclined  to tell them I'll close my
> accounts and go another bank (dumb me) unless they explain to me how
> this problem occurred.  I for one do not believe Intuit's argument.
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