Off topic- Intuit logging in to my bank account?- Conclusion (I

[Colin Scott]

> Do these third-party on-line banking services know more about what 
> is going on? One would really hope so -- the *bank* *customer server*
> people, who are more likely to know about *banking* issues (eg where
> is my money? What is today's interest rate? etc.), would not be
> likely to know geeky advanced IT stuff, like IP addresses or
> anything about RSA encryption, and such like.

The trouble is that you have a contractual relationship with your bank, but not with the those who provide services to your bank.  It is therefore not your place to go interrogating such providers, whereas it is the bank's duty to ensure that it's providers behave in accordance with the law, and the bank's customer T&Cs.  If you escalate your complaint within the bank you are likely to get some sensible answer, because the responses you have had so far are simply not credible.

Colin