Best way to get paid support?

[Anthony Nelson]

Hi Derek,

My check register shows approximately 15 entries per month.

BTW, I'm about to climb on a plane and will be off-line for about a day.
 I'll respond to further inquires as soon as I can.

Here is my original posting and the response:

Message: 4
Date: Tue, 27 Sep 2011 12:17:36 -0700
From: Anthony Nelson <tonyn999 at gmail.com>
To: gnucash-user <gnucash-user at gnucash.org>
Subject: Revenue Total Anomaly
Message-ID:
       <CANiFAZaUTnjLqBgtT7FjnkZG4zGD=OOwBbtQHXcytOxt0QkG+A at mail.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1

  My fiscal year runs from October 1 to September 30.
As I prepare to end the year I have discovered an alarming anomaly that I've
not been able to resolve.

If I run a P&L report or Income Statement report from January 1 2011 to
September 30 2011 the revenue total is *more* than when I run the same
reports from October 1 2010 to September 30 2011.  The second report is a
superset of the first but the total revenue is less.

Does anyone have a idea of where I have erred?

By the way I'm running MacOS (Snow Leopard) with GnuCash 2.4.4.

Thanks,
Tony

And one suggestion:
You've got at least one negative split in one of your income accounts
between 1 Oct and 31 Dec 2010. If you expand the depth on your P&L report so
that you can see all of the subaccounts, then compare the amounts you'll see
which subaccount it is (or subaccounts they are, if there's more than one).

==============


On Wed, Sep 28, 2011 at 1:32 PM, Derek Atkins <derek at ihtfp.com> wrote:

> Hi,
>
> On Wed, September 28, 2011 4:29 pm, Anthony Nelson wrote:
> > Hi Derek,
> >
> > I do not think it is a bug, but rather user error.
> >
> > I posted a problem a day or two ago that I was having with Revenues
> > showing
> > up as a smaller number for an entire fiscal year as compared with a
> subset
> > of that fiscal year.  I've looked at my entries, including those
> suggested
> > by the group, and cannot find an error.
> >
> > At this point, I'm thinking it might be beneficial to pay someone to look
> > at
> > the actual books.  I suspect someone who conversant in bookkeeping in
> > general and gnucash specifically would probably be able to identify the
> > error relatively quickly.
>
> I somewhat recall the question but I don't recall if the issue was about
> the total of a specific account or of all your revenue?
>
> How many transactions do you have in this year?
>
> > --Tony
>
> -derek
>
> >
> > On Wed, Sep 28, 2011 at 1:24 PM, Derek Atkins <derek at ihtfp.com> wrote:
> >
> >> Hi,
> >>
> >> On Wed, September 28, 2011 4:17 pm, Anthony Nelson wrote:
> >> > Hi Yawar,
> >> >
> >> > I have done this, but unfortunately none of the respondents thus far
> >> have
> >> > any GnuCash experience.  General bookkeeping experience may be enough,
> >> but
> >> > I
> >> > thought I would ask this group first before hiring anyone from elance.
> >> >
> >>
> >> What exactly do you think is wrong with your books?  Do you think it's
> >> related to a bug in GnuCash?  Or are you specifically looking for
> >> GnuCash
> >> Account services?
> >>
> >> > Thanks for the suggestion,
> >> > Tony
> >>
> >> -derek
> >>
> >> > On Wed, Sep 28, 2011 at 1:11 PM, Yawar Amin <yawar.amin at gmail.com>
> >> wrote:
> >> >
> >> >> Hi,
> >> >>
> >> >> On Wed, Sep 28, 2011 at 4:01 PM, Anthony Nelson
> >> >> <tonyn999 at gmail.com>wrote:
> >> >>
> >> >>> Is there a mechanism in place to facilitate locating individuals who
> >> >>> can
> >> >>> look at an existing GnuCash set of books, resolve some issues for a
> >> >>> fee?
> >> >>>  I'd be happy to pay someone directly for this service or donate
> >> monies
> >> >>> to
> >> >>> the GnuCash team.  Either way, I'm looking for a way that I can get
> >> >>> someone
> >> >>> to actually look at my books.
> >> >>>
> >> >>
> >> >> You could post a contract job on Elance ( www.elance.com ) and hire
> >> >> someone from there. There's a bunch of accountants and people with
> >> >> technical
> >> >> skills.
> >> >>
> >> >> Hope this helps,
> >> >>
> >> >> Yawar
> >> >>
> >> >>
> >> >>
> >> > _______________________________________________
> >> > gnucash-user mailing list
> >> > gnucash-user at gnucash.org
> >> > https://lists.gnucash.org/mailman/listinfo/gnucash-user
> >> > -----
> >> > Please remember to CC this list on all your replies.
> >> > You can do this by using Reply-To-List or Reply-All.
> >> >
> >>
> >>
> >> --
> >>       Derek Atkins                 617-623-3745
> >>       derek at ihtfp.com             www.ihtfp.com
> >>       Computer and Internet Security Consultant
> >>
> >>
> >
>
>
> --
>        Derek Atkins                 617-623-3745
>       derek at ihtfp.com             www.ihtfp.com
>       Computer and Internet Security Consultant
>
>