Program is hanging up

[John Ralls]

On Dec 23, 2012, at 7:14 AM, Steve <butterandsalt at gmail.com> wrote:

> This morning I installed an earlier version of the program, 2.4.11, but it
> still hangs.  Example (and this is only ONE example), I bring up the program
> just fine, go to one of my accounts, enter a transaction, no problem.  Then
> I try and delete that transaction, and after I press the delete button, a
> box partially opens up and the program will "hang".  Sometimes after 3m or
> so it will execute.  Otherwise I have to kill the program.  Another example,
> I'll go to Preferences, click on General, and try to click the little box
> that asks whether or not you want to see tips.  Nothing happens when I click
> the box, it "hangs".  
> 
> I have run a virus check, and none of my other programs are exhibiting this
> behavior.
> 
> I really DO want to use Gnucash, but at this point, I'm running out of ideas
> on this Sunday rainy am :(

Sorry to hear about your problems with Gnucash. I'm a bit confused about your saying that 2.4.11 is an "earlier version", as that's our current release.

One issue that we've seen on Windows is other Gtk applications (Lilypond in particular) that install their dlls into the Windows directory or which add themselves to the global path. Either can cause Gnucash to find their libraries instead of ours and since they're not always using the same versions, it can cause unpredictable behavior in Gnucash. 

One thing to try is to create another user account and see if Gnucash works properly when you're logged in as that new user.

Failing that, it's very difficult to diagnose hangs without a debugger to see what exactly the program is doing.

Regards,
John Ralls