Application not opening

[Sarah von Blumenthal]

On 9 Aug 2013, at 23:10, John Ralls <jralls at ceridwen.us> wrote:

> 
> On Aug 9, 2013, at 2:23 PM, Sarah von Blumenthal <sarah.vonblumenthal at gmail.com> wrote:
> 
>> Thanks for offering to help. I removed previous install files, including the gnu cash folder from /library and reinstalled. This time it didn't prompt me to authenticate, nor will it open. When I try to open it the icon bounces a few times and then disappears and then nothing. Is it possible there are still remaining files from a previous install that are causing issues, or is it likely to be another problem? BTW, I am a user who is 'authorized to administer this computer' so that's certainly not a problem.
>> 
>> Really appreciate you trying to help!
>> 
>> Sarah
>> 
>> PS If I have used the wrong posting etiquette for this group please let me know.
>> 
> 
> Well, there are files in ~/Library/Application Support/Gnucash. "~" means your home directory. If you're on Lion or later, ~/Library is normally hidden in Finder and you have to use the Go>Go to Folder menu or shift-command-G, then type in ~/Library to see it.
> 
> There are also some old-style hidden folders in your home directory, .gconf and .gconfd.
> 
> That's not likely to be the problem, though.
> 
> What version of Gnucash are you trying to use?
> 
> If you open /Applications/Utilities/Console and select "All Messages" from the list on the left (click on the show log list icon on the left end of the toolbar if there's no list), there may be some diagnostic messages. There may also be a crash report under User Diagnostic Reports; either would give some hints about the problem.
> 
> You're doing fine with list etiquette, except that some people will whine about "top posting", where you type your reply at the beginning of the quoted earlier mails instead of the end. 
> 
> Regards,
> John Ralls

I'm currently working with version 2.4.13. I did also try 2.4.10 but again had no success.

I had located the hidden library and deleted the Gnucash folder. I didn't try removing the .gconf and .gconfd, but from you what say they probably aren't the problem. Very happy to try deleting the app files again including these to see if it makes a difference,

The following are a few messages from User Diagnostic Reports that may be relevant:

09/08/2013 23:56:07.996 com.apple.launchd.peruser.502[168]: ([0x0-0x671671].org.gnucash.Gnucash[6132]) Exited with code: 1

09/08/2013 22:15:14.842 coreservicesd[61]: Someone attempted to start application App:"DiskImageMounter" [ 0x0/0x5f25f2]  @ 0x0x7fc6c1cb9f60 but it still has _kLSApplicationLockedInStoppedStateKey=true, so it is is staying stopped.
09/08/2013 22:15:16.000 kernel[0]: HFS: Vol: Gnucash-Intel-2.4.13 Very Low Disk: freeblks: 2, dangerlimit: 527
09/08/2013 22:15:17.370 DiskImages UI Agent[5403]: *** -[NSMachPort handlePortMessage:]: dropping incoming DO message because the connection is invalid

09/08/2013 19:59:38.235 coreservicesd[61]: Someone attempted to start application App:"DiskImageMounter" [ 0x0/0x599599]  @ 0x0x7fc6c316fb40 but it still has _kLSApplicationLockedInStoppedStateKey=true, so it is is staying stopped.
09/08/2013 19:59:45.000 kernel[0]: HFS: Vol: Gnucash-Intel-2.4.13 Very Low Disk: freeblks: 2, dangerlimit: 527

Thanks for the tip about top posting.

All the best
Sarah