General Ledger Issue: Unable to clear transaction once transacttion is "entered"

[jcard21 xxxxxxx]

On Thu, Oct 31, 2013 at 3:34 PM, drouinj2 <drouinj at shaw.ca> wrote:
> ...snip...
>         4) At this point, in the past, the transaction would be "cleared" from the
> general ledger and all required accounts are updated as required.
>
> Now, with this new issue, all required accounts are updated as required, but
> the transaction is NOT cleared from the general ledger. Just to be clear and
> avoid any language issues, by clearing the General ledger, I mean "not being
> visible in the ledger. Of course, the transaction still appears in the
> General Journal as expected.
> ,,,snip...
> Can any one tell what these "un-cleareable transactions" mean?

>From the Help > Contents > Search > General Ledger

General Ledger

The General Ledger is an advanced register used to enter transactions
without needing to open individual accounts. The General Ledger shows
the transaction entries for all accounts on one register.

Entering transactions in the General Ledger is more complicated than
entering them in the individual account registers. The advantage is
the General Ledger provides a more comprehensive view of the
transactions you have entered in all your accounts.

The General Ledger defaults to showing only the previous month of
transactions. This is changeable by using the Date Range on the View
menu.
---end---

Jean,

When you are looking at your General Ledger Register, check what
options you have under

View > Filter > Date

Perhaps your disappearing transactions are outside the date range, and
your remaining/visible transactions are within the date range.

Personally, I never use the General Ledger Register. I enter all my
transactions into the checking, savings, creditcard, etc registers.