GNUCash 2.4.13 crash on startup

[Dave Turner]

Hi,

Unfortunately, I don't have another Windows computer to hand. This one
was reinstalled from scratch on 3 August which seems fairly recent.
I've tried some older versions, back to 2.4.10, and these also have
the same problem.

Cheers,

David


On 5 October 2013 14:02, whwtan <whwtan at hotmail.com> wrote:
> Hi Dave,
>
> Supposing your guess is right, (i.e. It is caused by windows and its recent
> update) I would probe into it further. [And yes based on your description I
> think that is a logical and intelligent guess.]
>
> Do you have another computer/laptop available? I would try to install
> Gnucash on that system to see if it runs.
> I am running windows 8 64-bit Gnucash 2.4.11 and have applied the latest
> updates, it seems to be running fine.
>
> There is a likelihood your machine's Win7 is screwed up...do you know when
> was the last time you did a full re-format of your system to clean it up?
>
> Warmest Regards,
> William
>
>
> On 5/10/2013 8:33 PM, Dave Turner wrote:
>>
>> Hi all,
>>
>> I'm using GNUCash 2.4.13 on Windows 7 (64-bit) and recently it has
>> stopped working. Specifically, when I run the system the splash screen
>> pops up and then a message appears saying 'gnucash.exe has stopped
>> working'.
>>
>> It was working fine until a couple of weeks ago, so it's possibly
>> something caused by a Windows update. I don't think much else has
>> changed on this system.
>>
>> Things that I have tried that haven't worked:
>>
>> - uninstall and reinstall
>> - uninstall, delete Gnome settings directories from $HOME, and reinstall
>> - install the unstable release (2.5.5)
>> - move my data somewhere else, in case it was corrupt
>> - searching the recent mailing list for similar problems
>>
>> I'm afraid I'm not sure what to do next to try and track down the
>> problem. Can anyone help?
>>
>> Thanks in advance,
>>
>> David
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>