Cannot start gnuCash after win7 lockup

Derek Atkins derek at ihtfp.com
Thu Sep 5 20:59:15 EDT 2013


Hi,

On Thu, September 5, 2013 4:45 pm, Len Goddard wrote:
> A couple of days ago several apps on my Win 7 system locked up.  I
> killed what I could but I couldn't clear the logjam so I rebooted.
> Windoze locked during shutdown and I had eventually to force a
> powerdown.  Several applications (innocent bystanders) were affected -
> uTorrent lost its configuration and the encrypted KeePass database was
> corrupted.  gnuCash seems to have faired the worst.  When I attempt to
> start it, either via the icon or by clicking a .gnucash file, the splash
> screen and tips screen come up, then go away.  I looked through some
> similar but old threads on this list but nothing seemed to help.  In
> particular,  I have
> 1. reinstalled
> 2. uninstalled, deleted everything that the uninstall left behind then
> installed
> 3. run gnucash-launcher.cmd from a command prompt
>
> All this gave the same result, splash+tips then nothing.
>
> Then I ran gnucash-launcher.cmd from a Cygwin bash shell and it gave me
> the new user wizard.  I declined to create a new account and opened the
> old one from the menu which worked fine.  So, the code appears to be
> working and the data file appears to be intact.  I am guessing that
> somewhere there is a corrupt config file somewhere which is bypassed
> when I run it under Cygwin - any suggestions?
>
> I really hate windows.  Long term gnuCash will be migrated to a linux
> machine but that is not practical in the short term.

Sorry to hear about your issues.  You can also try to clear out  your
%HOME%/.gnucash and .gconf* directories, which contain a bunch of gnucash
metadata.  You'll lose all your settings, but it should get gnucash
running again.  Then you'll just need to File -> Open your data file to
get gnucash to remember it.

Good Luck,

> Thanks,
> Len

> Please remember to CC this list on all your replies.
> You can do this by using Reply-To-List or Reply-All.

-derek

-- 
       Derek Atkins                 617-623-3745
       derek at ihtfp.com             www.ihtfp.com
       Computer and Internet Security Consultant



More information about the gnucash-user mailing list