business accounts receivable report problems

[John Ralls]

On Jan 2, 2014, at 5:21 PM, Marc Evans <marc at softwarehackery.com> wrote:

> 
> 
> On 1/2/14, 8:07 PM, John Ralls wrote:
>> 
>> On Jan 2, 2014, at 4:23 PM, Marc Evans <marc at softwarehackery.com> wrote:
>> 
>>> Hello,
>>> 
>>> I am running gnucash-2.6.0 on OSX 10.9.1, installed via the DMG from the
>>> gnucash site.
>>> 
>>> When running Reports > Business > Receivable Aging the reports that
>>> results shows the wrongs figures, such that many items that should be
>>> zero at not. When I click on a problem figure trying to figure out
>>> details of why, a new tab is shown specific to the customer, showing
>>> that same problem figure in the Total Due, but zeros in both the credits
>>> and debits columns. If I then:
>>> 
>>> 1) Select Report Options
>>> 2) Select From > Start of previous year
>>> 3) Select From > Start of accounting period
>>> 4) Select Apply
>>> 
>>> The result is a proper customer report with all zeros.
>>> 
>>> Am I somehow not properly using the system or is this a bug?
>>> 
>> 
>> To make sure that I understand, you are changing the start of the
>> report period to "start of previous year" and then changing it
>> back to "start of accounting period", so there's no actual change
>> to the options. Is that correct?
> 
> Yes. Effectively tricking the program into allowing me to select Apply
> without making any changes.
> 
>> What happens if you do that immediately rather than following
>> one of the problem links? How about if you click on the "Reload"
>> button in the toolbar?
> 
> If I go directly to the customer report all figures are zero, which is
> what I would expect.
> 
> Selecting Reload when viewing the receivable aging report results in no
> change.
> 
>> Where are the "problem figures" coming from? An earlier accounting
>> period?
> 
> I have not been able to figure that out. My customers are invoiced and
> pay the same amount repeatedly, so the figures aren't particularly
> unique. I was hoping to be able to figure that out using the customer
> specific report, but no such luck. Any suggestions?
> 
> Thanks for the response!

Make a fake accounting file and create a few invoices with unique numbers,
or copy your existing file and change one customer's numbers so that they're
unique over a 2 year period; increasing powers of 2 would make it easy to
recognize multiple invoices getting summed. 

Regards,
John Ralls