business accounts receivable report problems
John Ralls
jralls at ceridwen.us
Thu Jan 2 20:44:01 EST 2014
On Jan 2, 2014, at 5:21 PM, Marc Evans <marc at softwarehackery.com> wrote:
>
>
> On 1/2/14, 8:07 PM, John Ralls wrote:
>>
>> On Jan 2, 2014, at 4:23 PM, Marc Evans <marc at softwarehackery.com> wrote:
>>
>>> Hello,
>>>
>>> I am running gnucash-2.6.0 on OSX 10.9.1, installed via the DMG from the
>>> gnucash site.
>>>
>>> When running Reports > Business > Receivable Aging the reports that
>>> results shows the wrongs figures, such that many items that should be
>>> zero at not. When I click on a problem figure trying to figure out
>>> details of why, a new tab is shown specific to the customer, showing
>>> that same problem figure in the Total Due, but zeros in both the credits
>>> and debits columns. If I then:
>>>
>>> 1) Select Report Options
>>> 2) Select From > Start of previous year
>>> 3) Select From > Start of accounting period
>>> 4) Select Apply
>>>
>>> The result is a proper customer report with all zeros.
>>>
>>> Am I somehow not properly using the system or is this a bug?
>>>
>>
>> To make sure that I understand, you are changing the start of the
>> report period to "start of previous year" and then changing it
>> back to "start of accounting period", so there's no actual change
>> to the options. Is that correct?
>
> Yes. Effectively tricking the program into allowing me to select Apply
> without making any changes.
>
>> What happens if you do that immediately rather than following
>> one of the problem links? How about if you click on the "Reload"
>> button in the toolbar?
>
> If I go directly to the customer report all figures are zero, which is
> what I would expect.
>
> Selecting Reload when viewing the receivable aging report results in no
> change.
>
>> Where are the "problem figures" coming from? An earlier accounting
>> period?
>
> I have not been able to figure that out. My customers are invoiced and
> pay the same amount repeatedly, so the figures aren't particularly
> unique. I was hoping to be able to figure that out using the customer
> specific report, but no such luck. Any suggestions?
>
> Thanks for the response!
Make a fake accounting file and create a few invoices with unique numbers,
or copy your existing file and change one customer's numbers so that they're
unique over a 2 year period; increasing powers of 2 would make it easy to
recognize multiple invoices getting summed.
Regards,
John Ralls
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