Runtime crash when running reports: Update with event view error report

[Dorothy Freeman]

Mike & Derek,
Thank you both for the suggestions.  I have been researching the 
information you provided.  I've gone through all the files on my 
computer and have not been able to find any 
gnucash.trace.ABCDEF  file anywhere.   I have also gone through any 
file referencing "Guile" and only find them in the program 
area.  Nothing that looks like it would have information about the 
crash.   This is on Win7.

Unfortunately I don't think I'm going to be able to use GnuCash which 
is unfortunate.  It is easier than Quicken and the instructions are fabulous.

Dorothy





At 01:12 AM 3/27/2014, Geert Janssens wrote:

>On Wednesday 26 March 2014 20:01:38 Mike Alexander wrote:
>
> > --On March 26, 2014 12:58:47 PM -0700 Dorothy Freeman
>
> >
>
> > <dfreeman at pacbell.net> wrote:
>
> > > I have completed all the updates to the Runtime c++ library with no
>
> > > change. Reports still crash.
>
> > > We're trying to use GnuCash for a non-profit and need to keep costs
>
> > > low. Without the reports option the program is of no use to us.
>
> > > Help would be appreciated.
>
> >
>
> > There is not enough information here for anyone to know what the real
>
> > problem is. All this says is that GnuCash crashed somewhere in Guile,
>
> > which given that Guile is used to produce reports isn't very
>
> > informative. We need at least a Guile stack trace and perhaps a C
>
> > stack trace to help. I don't use Windows and have no idea how to get
>
> > either of these. If you can find where GnuCash put its console
>
> > output, there might be a Guile stack trace there. Sorry I can't be
>
> > of more help.
>
> >
>
>Usually when a report causes problems you can find more details in 
>the trace file that gets written by GnuCash. How to obtain this 
>trace file can be found here:
>
>http://wiki.gnucash.org/wiki/Tracefile
>
>
>
> > Do all reports crash, or just some? Could you be running into the bug
>
> > fixed in <https://github.com/Gnucash/gnucash/commit/a48e656e>? I
>
> > haven't seen this crash myself, but it caused very large reports to
>
> > crash.
>
>This is unlikely the issue on Windows. The bug you refer to only 
>affected builds with guile 2. The windows build is still using guile 1.8.
>
>
>
>Geert