HELP!!!

[pamela criscione]

Dear Johannes -

I have gone to the home page, and attempted to subscribe. It advised me
that I would receive an email once I was cleared, so to speak. I never
heard back or received anything.

I have two major questions:

First, I am attempting to use GnuCash 2.6.4-5 on my new MacBook Air. I keep
my GnuCash files on a USB stick and want to work with them on my (2014)
MacBook Air. However, if I open the application and try to 'open' my file,
I can't.  For all intents and purposes, I have the same iOS and the same
version of the app and can't understand why I can't use the files created
on the iMac on the MBA.



If I launch 'Finder' and select the file I want to open, GnuCash launches
just fine but I'm left staring at a blank screen with "Unsaved Book" in the
Title Bar.


I also need to find out if and I how I can export my files from GnuCash
into Quicken or Quick Books, or another financial software program where
assistance and tutorials are more accessible. There doesn't seem to be much
support for GnuCash in the US; no one I've contacted has any familiarity
with it.


I'd really appreciate any ideas from any of you who have experience with
GnuCash.


All the best,


Pam


On Mon, Jan 5, 2015 at 7:05 PM, Liz <edodd at billiau.net> wrote:

> On Mon, 05 Jan 2015 20:49:33 +0100
> Johannes Kapune <listen at kapune.de> wrote:
>
> > Hi Pamela,
> >
> > do you have subscribe to this list? I don't think so because your
> > mail comes in very late.
> >
> > If you are a member of this list you will get an answer on your
> > questions quite soon.
> >
> > If you ask questions often it is important to let us know what
> > operating system you use and what exact version of GnuCash you are
> > using.
> >
> > Johannes
>
> Pamela is not a subscriber to this list, and when someone does not
> subscribe to the list their posts wait for me to check and approve them.
> Usually this occurs twice daily, but sometimes I go away to places with
> no internet :)
>
> Frequently people try the gnucash-devel list instead of the user list.
> If it is a user question it is refused, with a note about gnucash-user
> and the FAQs given by return mail.
>
> I have no recall of previous attempts by Pamela to post to either of
> these lists.
>
> Overall, Windows users are not aware of IRC, email lists and the usual
> ways in which the FOSS community communicates. I suspect that it suits
> Redmond that their users don't interact with the FOSS community, and
> doesn't use any similar methods of communication.
>
> However, if I look at the http://gnucash.org/ page
> I clearly see "Need help" directing people to the Mailing lists
> and a "Support" list in the left hand column which includes Mailing
> Lists and IRC.
> If someone thinks this can be presented better to ensure the Pamelas
> reach the right place, our motto is "patches welcome"!
>
> Liz
> Moderator
>