Gnucash report fault

[John Moore]

I have tried logging on as a new user.  The gnucash logo was on the new
screen and it started up OK,  BUT it did not bring any data with it.   I
tried to copy over one of the data files from Administrator, but it did not
show up in gnucash.
I tried the 'Compatibility' procedure you suggested, but no data appeared
on the screen.
Then I tried the Report request and there was NO CRASH !  However, neither
was there any data, of course.

When I went back to the original admin screen there was no 'compatibility'
option,  but the request for Records crashed as usual.  I dont think I gave
you the exact message "MS Visual C++  Runtime Library// Runtime requests to
terminate in an unusual way.."

I will try "debugging with gdb".

By the way, I do not think I ever used Lilypond.

Thanks for all the effort !  I have been using Gnucash for years under W XP
and no problems.  Would the switchover to W7 be responsible?  I used the CD
that came with this desktop computer about 5 years ago - there was an
option to have W XP installed but allowing one to switch over to W7
whenever I liked.

The other John !  - - Moore - originally from Ireland

On Mon, Jan 12, 2015 at 8:12 PM, John Ralls <jralls at ceridwen.us> wrote:

> > On Jan 12, 2015, at 1:12 AM, John Moore <johnmooresj at gmail.com> wrote:
> >
> > Thanks for the info.
> > My W7 is Professional 32  -  and I work in English.
> >
> > I have run the Cyberlink program and the results for the  "Report Crash"
> is attached.
> > I was trying out the Trace File last night, but I did not save
> anything.  This morning I find I can't get to \ AppData\local\  I must have
> inadvertantly deleted something.   I will look for the stuff this morning.
> >
> > Hopefully you will find something in the attached stuff.     JJM
> >
> > On Sat, Jan 10, 2015 at 5:05 PM, John Ralls <jralls at ceridwen.us> wrote:
> >
> >> On Jan 10, 2015, at 1:37 AM, John Moore <johnmooresj at gmail.com> wrote:
> >>
> >> Hi John,    I have re-installed Gnucash, version 2.6.5. git.
> >>
> >> The problem with Reports is still there.
> >>
> >>   A minor problem was solved: when I open up, the same file now comes
> up that I was working on previously- This did not happen before - an
> obsolete file came up and I had to check each time that the right file was
> there.
> >
> > Please remember to copy the list on all replies: Use “reply all” or
> “reply list” if your mail client supports it.
> >
> > What exact version of Win7 is it - e.g. Home Premium, Professional, etc.
> >
> > Are you using it in English?
> >
> > Please follow these instructions:
> http://www.cyberlink.com/support/faq-content.do?id=10449 and paste the
> result into an email. Also please attache a trace file (see
> http://wiki.gnucash.org/wiki/Tracefile). If you’re up for it, a stack
> trace (http://wiki.gnucash.org/wiki/Windows#Debugging_with_gdb) is the
> most useful tool for debugging a crash.
> >
> > Regards,
> > John Ralls
>
>
>
> > On Jan 12, 2015, at 7:44 AM, John Moore <johnmooresj at gmail.com> wrote:
> >
> > I have done a few traces of the Gnu report fault -- they are all the
> same (except for time).  Attached.
> >
>
>
>
> Please remember to copy the list on all replies using “Reply All”.
>
> Looks like it’s crashing during Guile startup. The most common reason for
> this in the past has been the presence of a music app called Lilypond, but
> there are other possibilities as well.
>
> A couple of other tests:
> * Create another user, log in as that new user, and start GnuCash.
> * Right-click on the Gnucash menu item, select Properties, select the
> Compatibility tab, check “Run this program in compatibility mode”, and make
> sure “Windows XP (Service Pack 3)” is shown in the adjacent listbox.
>
> Regards,
> John Ralls
>
>
>