Gnucash report fault

[John Ralls]

> On Jan 12, 2015, at 1:12 AM, John Moore <johnmooresj at gmail.com> wrote:
> 
> Thanks for the info.
> My W7 is Professional 32  -  and I work in English.
> 
> I have run the Cyberlink program and the results for the  "Report Crash" is attached.
> I was trying out the Trace File last night, but I did not save anything.  This morning I find I can't get to \ AppData\local\  I must have inadvertantly deleted something.   I will look for the stuff this morning.
> 
> Hopefully you will find something in the attached stuff.     JJM 
> 
> On Sat, Jan 10, 2015 at 5:05 PM, John Ralls <jralls at ceridwen.us> wrote:
> 
>> On Jan 10, 2015, at 1:37 AM, John Moore <johnmooresj at gmail.com> wrote:
>> 
>> Hi John,    I have re-installed Gnucash, version 2.6.5. git. 
>> 
>> The problem with Reports is still there. 
>> 
>>   A minor problem was solved: when I open up, the same file now comes up that I was working on previously- This did not happen before - an obsolete file came up and I had to check each time that the right file was there. 
> 
> Please remember to copy the list on all replies: Use “reply all” or “reply list” if your mail client supports it.
> 
> What exact version of Win7 is it - e.g. Home Premium, Professional, etc.
> 
> Are you using it in English?
> 
> Please follow these instructions: http://www.cyberlink.com/support/faq-content.do?id=10449 and paste the result into an email. Also please attache a trace file (see http://wiki.gnucash.org/wiki/Tracefile). If you’re up for it, a stack trace (http://wiki.gnucash.org/wiki/Windows#Debugging_with_gdb) is the most useful tool for debugging a crash.
> 
> Regards,
> John Ralls

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> On Jan 12, 2015, at 7:44 AM, John Moore <johnmooresj at gmail.com> wrote:
> 
> I have done a few traces of the Gnu report fault -- they are all the same (except for time).  Attached.
> 
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Please remember to copy the list on all replies using “Reply All”.

Looks like it’s crashing during Guile startup. The most common reason for this in the past has been the presence of a music app called Lilypond, but there are other possibilities as well.

A couple of other tests:
* Create another user, log in as that new user, and start GnuCash.
* Right-click on the Gnucash menu item, select Properties, select the Compatibility tab, check “Run this program in compatibility mode”, and make sure “Windows XP (Service Pack 3)” is shown in the adjacent listbox.

Regards,
John Ralls