Transaction entry problem

[Ron Shook]

Alex & Tommy,


Thanks for responding on this.  I can't get on the computer that I'm experiencing the problem with at will, which is why I haven't responded sooner.  I am, unfortunately, still just as mystified.


It's still a transaction entry problem and I'm hoping that I will say something that will cue you in or perhaps you could ask me a question that will help or send me in the right direction.


I've been working from the chart of accounts, double clicking on the account that I want to work on, and deleting, changing or entering new entries.  My problem is as explained before, the nutsiest part of it being that opening the problem accounts (Utilites: Electricity & Utilities: Natural Gas-Oil) show me limited transactions which I cannot add to, however they are being added but don't show up.  I went to GC preferences: register defaults and set the counter to 0, which seems to be what it takes to see everything, yet I don't see everything.  The problem is not their dates because they are later dates than those that do show.  When I do a transaction report on either of these accounts, they show everything including the additions that aren't showing up in the chart of accounts, so I have a number of duplicate transactions, but can't find them outside of a report to delete the extras and leave one instance that will show in the account when accessed from the chart of accounts..


Does this explain it better or can you ask me to tell you something that will provide a better explanation.  I have done a whole lot of reading in the Tutorial & Concepts guide, not complete, but focusing on the topics that might give me an answer, but with no joy.  I doubt if it makes a difference, but I'm on Win 7Pro.  Might there be some sort of preference or property change that I am missing to get everything to show up in the CofA? 


Thanks so much again,


Ron Shook 







-----Original Message-----
From: Alex Aycinena <alex.aycinena at gmail.com>
To: gnucash-user <gnucash-user at gnucash.org>; shepvideo <shepvideo at aol.com>
Sent: Tue, Jun 9, 2015 6:55 pm
Subject: Re: Transaction entry problem


 
  
   
    
     
---------- Forwarded message ----------     
From: Ron Shook <     shepvideo at aol.com>     
To:      gnucash-user at gnucash.org,      shepvideo at aol.com     
Cc:      
Date: Tue, 9 Jun 2015 16:44:41 -0400     
Subject: Transaction entry problem     
New User:     
      
      
 I must be doing something or not doing something completely stupid, but I have a problem with transaction entry, that I can't for the life of me solve, that is driving me bonkers.     
      
      
 Here's the situation:  Some transaction entries for Utilities: natural gas and Utilities: electric were posted to the wrong accounts, 3 or 4 to the opposite account in each account.  This happened on a transfer from Microsoft Money and was most certainly posted wrong in that accounting package.  I went into both nat gas and electric accounts and changed the wrong ones from transfer to nat gas and electric appropriately.  This worked for the most part except for one transaction entered after the transfer which wasn't a transfer, which I changed from nat gas to electric, i.e.,, it was a mistake that was made in Gnucash and didn't originate in MS Money.  After I tried to change the entry from nat gas to electric, it stubbornly refused to take the change and stayed in nat gas.  After trying numerous times to do this, I decided to delete the transaction from nat gas, and add it to electric.  After deleting it from nat gas and opening electric, I tried to add the deleted item there.  I fill out the new transaction registry item, hit enter, and what I have just typed disappears and is not added to the electric account.  Trying to do this numerous times has resulted in the same nothing happening.  An anomaly that happens when I fill out the new line is that the correct amount for the debit is entered automatically each time, if that would help in determining what I'm doing wrong?     
      
 To make this even more confusing, when I do a transaction report on electric, every one of the failed attempts to add the new transaction entry shows up on the transaction report as a separate item making for an insane amount for total electric, yet none of these failed items is shown when I double click and open up the electric account.     
      
      
 Does anyone have any suggestions for all of this.  I'm about to go elsewhere for Accounting software.  Nothing has been as simple and easy peasy since my first accounting software, Mac Money on an Apple II+.  I was really hoping that I could set up Gnucash to function as simply as possible as a simple cash accounting program for tax records, but this is driving me up the wall.     
      
      
 Thanks for anything anyone can do to set me straight,     
      
      
 Ron Shook     
      
    
    
     
    
    
 Don't get frustrated. You're doing something wrong but it is unclear what from your description. Someone suggested going through the tutorial & concepts guide, which is a good idea. The fact that you say that you have insane amounts for electric indicate that all the transactions you were entering where actually being entered, you just couldn't see them. Which register were you entering them in? If you use the general ledger (or journal?) for data entry, that defaults to only show recent transaction, although that default can be changed. What dates were they for? (If they are for a date from long ago, when you hit the enter key, they seem to disappear because they are sorted by date and go off the top of the visible register). If you are in an expense register and change the expense account they do in fact disappear from that register, but appear in the new expense register.    
    
     
    
    
Alex