Problems with files and reports

Derek Atkins warlord at MIT.EDU
Thu Mar 3 10:30:39 EST 2016


Tommy Trussell <tommy.trussell at gmail.com> writes:

> The second image shows the message:
>> Runtime Error!
>> Program C:\Program Files (x86)\gnucash\bin\gnucash.exe
>> This application has requested the Runtime to terminate it in an unusual
> way.
>> Please contact the application's support team for more information.
>
> Something is causing GnuCash to crash. Hopefully it's something simple,
> such as a buggy old version of GnuCash. There probably isn't anything wrong
> with your data -- HOWEVER you should right now make sure you have a good
> backup (copied to a USB drive or something).
>
> I would ask what operating system you're running, but your email says it's
> Windows 10. If you're running GnuCash on a different system with another
> version of Windows, please say so.
>
> What version of GnuCash are you running? (The current stable version is
> 2.6.11.)
>
> Did you download GnuCash using the download links at Gnucash.org, or did
> you get it from some other place? (The downloads come from sourceforge, but
> I want to ensure you didn't follow some other link to get it from an
> unofficial source.)

If your system crashed it is possible something happened to the files on
the disk.  You might just try re-installing GnuCash?  You wont lose your
data if you just reinstall the app.

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-derek
-- 
       Derek Atkins, SB '93 MIT EE, SM '95 MIT Media Laboratory
       Member, MIT Student Information Processing Board  (SIPB)
       URL: http://web.mit.edu/warlord/    PP-ASEL-IA     N1NWH
       warlord at MIT.EDU                        PGP key available


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