Processing Payments?

[Adrien Monteleone]

John,

The problem is GnuCash has an invoice and a pre-payment. It does not know, until you tell it, that the pre-payment should be applied to any particular invoice.

You have three options:

In the A/R register, select and then right-click the Pre-payment.
Choose 'Assign as payment'
Select the appropriate invoice in the pop-up to apply the pre-payment to.

or

Either from within the invoice using the pay button, or using the Business > Customer > Process Payment option:

Select both the invoice and the pre-payment in the payment window.
Make sure your date is correct.
Balance will be zero if pre-paid in full.
Hit OK

Note, you will only end up with pre-payments if you enter them before posting your invoice, or without specifying an invoice when entering them. That's why you have to go back and apply them. If you really did not receive the payment (in your hands) before posting the invoice, then change your workflow to make sure your invoices are posted before entering the payments into GnuCash, and be sure to select the proper invoice when entering the payments. (never enter them directly into A/R either. Always use the Process Payment entry under the Business > Customer menu, or view the invoice and use the Pay button.)

Regards,

Adrien



 
> From: John Whitmore <arigead at gmail.com>
> Date: March 17, 2016 9:29:15 AM CDT
> To: gnucash-user at gnucash.org
> Subject: Processing payments?
> 
> 
> GnuCash has gotten itself confused and it's now confusing me. Actually it didn't
> really confuse itself it must really have been me that confused it.
> 
> So I'm running a business and just tried to process a payment in GnuCash. I
> got offered the outstanding invoices and that's where I'm confused. I'm only
> starting out so the numbers are low here. Invoice-01 has been paid in full but
> the process payment window still offers me that invoice. It's best I recreate
> the window's contents. I'm running a plain text mail client so indentation
> will be out.
> 
> Date      Number        Type        Debit     Credit
> 07/12/15  Invoice-001   Invoice     1,000
> 24/12/15                Pre-Payment           1,000
> 
> The problem is that the payment on the 24/12/15 was for Invoice-001 and I've
> looked at it and it's marked as being for that invoice but for some reason
> it's marked as "Pre-Payment" I've no idea where I put that but can't seem to
> edit it at all.
> 
> Anybody know how to I change that to get these two resolved?