A different problem with new credit card online sync

David Reiser dbreiser at icloud.com
Sat Oct 8 23:16:43 EDT 2016

> On Oct 8, 2016, at 5:59 PM, Paula Maas <paulamaas at mail.com> wrote:
> Our bank changed our shared credit card to two new accounts. The "Online banking setup" is greyed out for either of these accounts, even when one is linked to the main account holder.
> Nor is that an option, or online actions, with my old account, so I don't see how to merge the new (2 accounts) onto where the old account was. The bank employee told us that
> either user account would bring down both user's expenses as though it were one account. I've uninstalled, re-installed GnuCash, deleted and reformed accounts,
> and can't figure out what's going on. Would be grateful for any help. Gratitude in advance, Kind

The Online Banking Setup selection in the Tools menu is a GnuCash level command that, as yet, has nothing to do with any specific account (new or old). That selection being greyed out means there is something broken with your aqbanking installation.

What version of GnuCash? What operating system? Do you remember in the past having to deal separately with aqbanking during installation? (I believe the macOS and Windows versions of Gnucash have aqbanking preinstalled, but I don’t know about any others).


Dave Reiser
dbreiser at icloud.com

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