Please help with invoice printing urgently

Greg Feneis mfeneis at
Tue Oct 18 21:41:53 EDT 2016

Hi Donald,

When I have an invoice selected, there's a Print Invoice button in the
toolbar available.  When I click the Print Invoice button, a new window
appears and in white space of that new window is something similar to what
my exported PDF invoices usually look like.  Example attached.

When the Print Invoice window opens, does it just show a bunch of white

Kind regards,

Greg Feneis


On Tue, Oct 18, 2016 at 5:50 PM, Donald Hill <donaldhill at> wrote:

> Sorry If Im sending repeated emails but just working the process out.
> Im now subscribed.
> So far nothing Ive done including making sure Ive a default browser,
> changing the default browser, removing adblocker which I thought might be a
> problem including extensions has worked.
> Tried exporting a PDF and that’s blank as well however I can read a basic
> HTML version if the invoice if I simply just export it.
> Any further ideas from anyone??
> -----Original Message----- From: Geert Janssens
> Sent: Wednesday, October 19, 2016 4:52 AM
> To: gnucash-user at
> Cc: Donald Hill
> Subject: Re: Please help with invoice printing urgently
> On Tuesday 18 October 2016 20:18:24 Donald Hill wrote:
>> Hello,
>> I've been using GNU cash for a number of years now with very little
>> problems.
>> Today I’ve tried to print out a printable invoice that I've been doing
>> successfully of a few years but all I am getting is a blank screen.
>> I need to print this urgently as I use this for my quotations for work
>> as well and I've got to get this to a client.
>> I'm using Windows 10 and have downloaded the latest version to see if
>> that helps but nothing changes.
>> Regards
>> Donald Hill
> Hi Donald,
> As you are on Windows, the first thing I would try is to set a different
> default browser in Windows (and optionally set it back to your preferred
> browser as well).
> There seems to be a bug on Windows that causes reports to be blank when
> no default browser is set.
> You can find more on this issue
> here:
> In particular comment 40 on this bug has some step by step instructions
> to follow:
> Let us know if this helps!
> Regards,
> Geert
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