Issuing a refund: how to record it and have it show up in the Customer Report

Christine Maloney cmaloney4 at talktalk.net
Wed Aug 30 18:29:11 EDT 2017


If the client has paid for one year, you add it to her account and then you
deduct the amounts for the time spent (months) then add to your bank/csh
account the balance. Then you pay her. 

-----Original Message-----
From: gnucash-user
[mailto:gnucash-user-bounces+cmaloney4=talktalk.net at gnucash.org] On Behalf
Of Robert Heller
Sent: Wednesday, August 30, 2017 11:16 PM
To: gnucash-user at gnucash.org
Subject: Issuing a refund: how to record it and have it show up in the
Customer Report

I provide web hosting and some of my clients pay upfront for 1 year.  A
client has closed her site, before the year is up and I'd like to issue a
refund.  
How do I do this so it is properly recorded in her Customer Report?  I know
I can easily just record a check and take it out of the income account, but
I would like to include useful paperwork with the check I send and I was
thinking a Customer Report would be the right thing.  (Or maybe not?)


-- 
Robert Heller             -- 978-544-6933
Deepwoods Software        -- Custom Software Services
http://www.deepsoft.com/  -- Linux Administration Services
heller at deepsoft.com       -- Webhosting Services
                                                                  
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