Help on error message

[David Carlson]

it is normal to get that error the next time you try to open your file
after the program has crashed.  The problem is to figure out why it is
crashing.  Do you remember what you were doing the first time it crashed?

If not, the first thing to try is to open the program with no file to see
if it crashes then.
If not, then try creating a new file to see if it crashes then.

If those tests went ok, then look in the GnuCash online FAQ's for more
ideas to check.  Feel free to ask more specific questions here.

David C


On Tue, Jan 3, 2017 at 12:46 PM, Jane K. Aldea <jkaldea at gmail.com> wrote:

> Hello:
> I am a new user to GnuCash, having only downloaded the software yesterday.
> The program keeps crashing, and I get this error message when trying to
> open the program:
>
> GnuCash could not obtain the lock for file://C:\Users\Jane\Documents\Aldea
> Gnu.gnucash.
>
> If I select open anyway, since I know the file is not open, the program
> crashes. I am using Windows 10.
>
> Any help is appreciated.
>
> Jane
> Sent from Mail for Windows 10
>
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