Help on error message

[David Carlson]

Jane, you may find that QIF or OFX format files import easier than csv, if
your financial institution offers them.  They may just be called "Quicken
format" or something similar.

David C

On Wed, Jan 4, 2017 at 6:12 PM, Jane Knichel-Aldea <jkaldea at gmail.com>
wrote:

> Hi,
>
> Yes, the version is GnuCash 2.6.15, and I am using Windows 10. I made a
> copy of the file, and have been able to open it with no error, and I was
> able to import a csv file from my credit card into this file. I am going to
> try another csv upload today.
>
> Thanks!
> Jane
>
> Best Regards,
> Jane Knichel Aldea
> 201-725-3507 <(201)%20725-3507>
>
> On Wed, Jan 4, 2017 at 1:59 PM, David Carlson <david.carlson.417 at gmail.com
> > wrote:
>
>> I do not want to put words into the OP's mouth but the first post
>> suggested that it is probably release 2.6.15 'having only downloaded the
>> software yesterday' in Windows 10 'Sent from Mail for Windows 10'
>>
>> David C
>>
>> On Wed, Jan 4, 2017 at 9:28 AM, Derek Atkins <warlord at mit.edu> wrote:
>>
>>> Hi Jane,
>>>
>>> Jane Knichel-Aldea <jkaldea at gmail.com> writes:
>>>
>>> > Thank you David.
>>> > I was able to open again, and it crashes when I try to import a .CSV
>>> file
>>> > from my bank. I did notice that there is another thread about a .gif
>>> file
>>> > that caused the system to crash. Perhaps there is a problem with the
>>> > software. Have you ever heard of this happening? Any ideas on how I can
>>> > correct this? Also, is there a way to correct this so I do not keep
>>> getting
>>> > that error every time I open the file?
>>>
>>> What version of GnuCash do you have installed?
>>> What version of Windows are you using?
>>>
>>> > Thank you,
>>>
>>> -derek
>>>
>>> > On Jan 3, 2017 5:33 PM, "David Carlson" <david.carlson.417 at gmail.com>
>>> wrote:
>>> >
>>> >>
>>> >> it is normal to get that error the next time you try to open your file
>>> >> after the program has crashed.  The problem is to figure out why it is
>>> >> crashing.  Do you remember what you were doing the first time it
>>> crashed?
>>> >>
>>> >> If not, the first thing to try is to open the program with no file to
>>> see
>>> >> if it crashes then.
>>> >> If not, then try creating a new file to see if it crashes then.
>>> >>
>>> >> If those tests went ok, then look in the GnuCash online FAQ's for more
>>> >> ideas to check.  Feel free to ask more specific questions here.
>>> >>
>>> >> David C
>>> >>
>>> >>
>>> >> On Tue, Jan 3, 2017 at 12:46 PM, Jane K. Aldea <jkaldea at gmail.com>
>>> wrote:
>>> >>
>>> >>> Hello:
>>> >>> I am a new user to GnuCash, having only downloaded the software
>>> >>> yesterday. The program keeps crashing, and I get this error message
>>> when
>>> >>> trying to open the program:
>>> >>>
>>> >>> GnuCash could not obtain the lock for file://C:\Users\Jane\Documents
>>> \Aldea
>>> >>> Gnu.gnucash.
>>> >>>
>>> >>> If I select open anyway, since I know the file is not open, the
>>> program
>>> >>> crashes. I am using Windows 10.
>>> >>>
>>> >>> Any help is appreciated.
>>> >>>
>>> >>> Jane
>>> >>> Sent from Mail for Windows 10
>>> >>>
>>> >>> _______________________________________________
>>> >>> gnucash-user mailing list
>>> >>> gnucash-user at gnucash.org
>>> >>> https://lists.gnucash.org/mailman/listinfo/gnucash-user
>>> >>> -----
>>> >>> Please remember to CC this list on all your replies.
>>> >>> You can do this by using Reply-To-List or Reply-All.
>>> >>>
>>> >>
>>> >>
>>> > _______________________________________________
>>> > gnucash-user mailing list
>>> > gnucash-user at gnucash.org
>>> > https://lists.gnucash.org/mailman/listinfo/gnucash-user
>>> > -----
>>> > Please remember to CC this list on all your replies.
>>> > You can do this by using Reply-To-List or Reply-All.
>>> >
>>> >
>>>
>>> --
>>>        Derek Atkins, SB '93 MIT EE, SM '95 MIT Media Laboratory
>>>        Member, MIT Student Information Processing Board  (SIPB)
>>>        URL: http://web.mit.edu/warlord/    PP-ASEL-IA     N1NWH
>>>        warlord at MIT.EDU                        PGP key available
>>>
>>
>>
>