Help on error message

Jane Knichel-Aldea jkaldea at gmail.com
Wed Jan 4 19:12:51 EST 2017


Hi,

Yes, the version is GnuCash 2.6.15, and I am using Windows 10. I made a
copy of the file, and have been able to open it with no error, and I was
able to import a csv file from my credit card into this file. I am going to
try another csv upload today.

Thanks!
Jane

Best Regards,
Jane Knichel Aldea
201-725-3507

On Wed, Jan 4, 2017 at 1:59 PM, David Carlson <david.carlson.417 at gmail.com>
wrote:

> I do not want to put words into the OP's mouth but the first post
> suggested that it is probably release 2.6.15 'having only downloaded the
> software yesterday' in Windows 10 'Sent from Mail for Windows 10'
>
> David C
>
> On Wed, Jan 4, 2017 at 9:28 AM, Derek Atkins <warlord at mit.edu> wrote:
>
>> Hi Jane,
>>
>> Jane Knichel-Aldea <jkaldea at gmail.com> writes:
>>
>> > Thank you David.
>> > I was able to open again, and it crashes when I try to import a .CSV
>> file
>> > from my bank. I did notice that there is another thread about a .gif
>> file
>> > that caused the system to crash. Perhaps there is a problem with the
>> > software. Have you ever heard of this happening? Any ideas on how I can
>> > correct this? Also, is there a way to correct this so I do not keep
>> getting
>> > that error every time I open the file?
>>
>> What version of GnuCash do you have installed?
>> What version of Windows are you using?
>>
>> > Thank you,
>>
>> -derek
>>
>> > On Jan 3, 2017 5:33 PM, "David Carlson" <david.carlson.417 at gmail.com>
>> wrote:
>> >
>> >>
>> >> it is normal to get that error the next time you try to open your file
>> >> after the program has crashed.  The problem is to figure out why it is
>> >> crashing.  Do you remember what you were doing the first time it
>> crashed?
>> >>
>> >> If not, the first thing to try is to open the program with no file to
>> see
>> >> if it crashes then.
>> >> If not, then try creating a new file to see if it crashes then.
>> >>
>> >> If those tests went ok, then look in the GnuCash online FAQ's for more
>> >> ideas to check.  Feel free to ask more specific questions here.
>> >>
>> >> David C
>> >>
>> >>
>> >> On Tue, Jan 3, 2017 at 12:46 PM, Jane K. Aldea <jkaldea at gmail.com>
>> wrote:
>> >>
>> >>> Hello:
>> >>> I am a new user to GnuCash, having only downloaded the software
>> >>> yesterday. The program keeps crashing, and I get this error message
>> when
>> >>> trying to open the program:
>> >>>
>> >>> GnuCash could not obtain the lock for file://C:\Users\Jane\Documents
>> \Aldea
>> >>> Gnu.gnucash.
>> >>>
>> >>> If I select open anyway, since I know the file is not open, the
>> program
>> >>> crashes. I am using Windows 10.
>> >>>
>> >>> Any help is appreciated.
>> >>>
>> >>> Jane
>> >>> Sent from Mail for Windows 10
>> >>>
>> >>> _______________________________________________
>> >>> gnucash-user mailing list
>> >>> gnucash-user at gnucash.org
>> >>> https://lists.gnucash.org/mailman/listinfo/gnucash-user
>> >>> -----
>> >>> Please remember to CC this list on all your replies.
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>> >>>
>> >>
>> >>
>> > _______________________________________________
>> > gnucash-user mailing list
>> > gnucash-user at gnucash.org
>> > https://lists.gnucash.org/mailman/listinfo/gnucash-user
>> > -----
>> > Please remember to CC this list on all your replies.
>> > You can do this by using Reply-To-List or Reply-All.
>> >
>> >
>>
>> --
>>        Derek Atkins, SB '93 MIT EE, SM '95 MIT Media Laboratory
>>        Member, MIT Student Information Processing Board  (SIPB)
>>        URL: http://web.mit.edu/warlord/    PP-ASEL-IA     N1NWH
>>        warlord at MIT.EDU                        PGP key available
>>
>
>


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