Help on error message

[David Carlson]

I do not want to put words into the OP's mouth but the first post suggested
that it is probably release 2.6.15 'having only downloaded the software
yesterday' in Windows 10 'Sent from Mail for Windows 10'

David C

On Wed, Jan 4, 2017 at 9:28 AM, Derek Atkins <warlord at mit.edu> wrote:

> Hi Jane,
>
> Jane Knichel-Aldea <jkaldea at gmail.com> writes:
>
> > Thank you David.
> > I was able to open again, and it crashes when I try to import a .CSV file
> > from my bank. I did notice that there is another thread about a .gif file
> > that caused the system to crash. Perhaps there is a problem with the
> > software. Have you ever heard of this happening? Any ideas on how I can
> > correct this? Also, is there a way to correct this so I do not keep
> getting
> > that error every time I open the file?
>
> What version of GnuCash do you have installed?
> What version of Windows are you using?
>
> > Thank you,
>
> -derek
>
> > On Jan 3, 2017 5:33 PM, "David Carlson" <david.carlson.417 at gmail.com>
> wrote:
> >
> >>
> >> it is normal to get that error the next time you try to open your file
> >> after the program has crashed.  The problem is to figure out why it is
> >> crashing.  Do you remember what you were doing the first time it
> crashed?
> >>
> >> If not, the first thing to try is to open the program with no file to
> see
> >> if it crashes then.
> >> If not, then try creating a new file to see if it crashes then.
> >>
> >> If those tests went ok, then look in the GnuCash online FAQ's for more
> >> ideas to check.  Feel free to ask more specific questions here.
> >>
> >> David C
> >>
> >>
> >> On Tue, Jan 3, 2017 at 12:46 PM, Jane K. Aldea <jkaldea at gmail.com>
> wrote:
> >>
> >>> Hello:
> >>> I am a new user to GnuCash, having only downloaded the software
> >>> yesterday. The program keeps crashing, and I get this error message
> when
> >>> trying to open the program:
> >>>
> >>> GnuCash could not obtain the lock for file://C:\Users\Jane\
> Documents\Aldea
> >>> Gnu.gnucash.
> >>>
> >>> If I select open anyway, since I know the file is not open, the program
> >>> crashes. I am using Windows 10.
> >>>
> >>> Any help is appreciated.
> >>>
> >>> Jane
> >>> Sent from Mail for Windows 10
> >>>
> >>> _______________________________________________
> >>> gnucash-user mailing list
> >>> gnucash-user at gnucash.org
> >>> https://lists.gnucash.org/mailman/listinfo/gnucash-user
> >>> -----
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> >>>
> >>
> >>
> > _______________________________________________
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> > gnucash-user at gnucash.org
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> > -----
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> >
> >
>
> --
>        Derek Atkins, SB '93 MIT EE, SM '95 MIT Media Laboratory
>        Member, MIT Student Information Processing Board  (SIPB)
>        URL: http://web.mit.edu/warlord/    PP-ASEL-IA     N1NWH
>        warlord at MIT.EDU                        PGP key available
>