Help on error message

[Derek Atkins]

Hi Jane,

Jane Knichel-Aldea <jkaldea at gmail.com> writes:

> Thank you David.
> I was able to open again, and it crashes when I try to import a .CSV file
> from my bank. I did notice that there is another thread about a .gif file
> that caused the system to crash. Perhaps there is a problem with the
> software. Have you ever heard of this happening? Any ideas on how I can
> correct this? Also, is there a way to correct this so I do not keep getting
> that error every time I open the file?

What version of GnuCash do you have installed?
What version of Windows are you using?

> Thank you,

-derek

> On Jan 3, 2017 5:33 PM, "David Carlson" <david.carlson.417 at gmail.com> wrote:
>
>>
>> it is normal to get that error the next time you try to open your file
>> after the program has crashed.  The problem is to figure out why it is
>> crashing.  Do you remember what you were doing the first time it crashed?
>>
>> If not, the first thing to try is to open the program with no file to see
>> if it crashes then.
>> If not, then try creating a new file to see if it crashes then.
>>
>> If those tests went ok, then look in the GnuCash online FAQ's for more
>> ideas to check.  Feel free to ask more specific questions here.
>>
>> David C
>>
>>
>> On Tue, Jan 3, 2017 at 12:46 PM, Jane K. Aldea <jkaldea at gmail.com> wrote:
>>
>>> Hello:
>>> I am a new user to GnuCash, having only downloaded the software
>>> yesterday. The program keeps crashing, and I get this error message when
>>> trying to open the program:
>>>
>>> GnuCash could not obtain the lock for file://C:\Users\Jane\Documents\Aldea
>>> Gnu.gnucash.
>>>
>>> If I select open anyway, since I know the file is not open, the program
>>> crashes. I am using Windows 10.
>>>
>>> Any help is appreciated.
>>>
>>> Jane
>>> Sent from Mail for Windows 10
>>>
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>>
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-- 
       Derek Atkins, SB '93 MIT EE, SM '95 MIT Media Laboratory
       Member, MIT Student Information Processing Board  (SIPB)
       URL: http://web.mit.edu/warlord/    PP-ASEL-IA     N1NWH
       warlord at MIT.EDU                        PGP key available