I applied payment to wrong customer

[Tim Quinn]

Nelson, thanks for the response.

It turned out that this was an incorrect duplicate entry, so just the deletion part from your suggestion #1 was the solution.

In my case the payment was a check that I had logged in GC as depositing into my bank checking account, so (naturally) the bank checking account was the GC account from which I needed to delete the payment.

I am also am pretty sure that I had not yet applied the payment to any invoices. If there had been splits involving that payment I don’t know if things would have been so easy to clean up. I hope not to find out in the future.

Thanks again.

- Tim

> On Nov 17, 2017, at 8:21 PM, Nelson Handcock <nelson.handcock at gmail.com> wrote:
> 
> I think there's a couple of ways...
> 
> 1) Delete the payment from the account and re-enter it
> 
> or
> 
> 2) Find the payment in the account - then choose "Assign as payment" from the context menu and select the correct customer.
> 
> Hope this helps!
> 
> 
> 
> 
> On Sat, Nov 18, 2017 at 10:40 AM, Tim Quinn <tim.quinn at att.net <mailto:tim.quinn at att.net>> wrote:
> Hi.
> 
> I looked but did not see (or recognize) this same question asked.
> 
> Using 2.6.18 I incorrectly processed a payment to the wrong customer.
> 
> Can I easily recover from this?
> 
> In my mind, I need to “unapply” the payment from the wrong customer and apply it to the correct customer.
> 
> Any help, or pointers to this same question posed a different way, would be welcomed.
> 
> Thanks.
> 
> - Tim
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