[GNC] Unable to open new version

[Adrien Monteleone]

> On Aug 28, 2018, at 4:58 AM, Ian Lancaster <gcbb1940 at gmail.com> wrote:
> 
> Colin
> 	Thanks for your very quick reply to my problem.
> 	I have tried the File>Open but the new app seems to overrule the original program.
> 	The Apple techs tell me that the accounts seem to be contained in the app and not with my other documents.  
> 	I had reconciled my accounts up until the end of last month so I was prepared to start again even though it was unfortunate to loose all that information that is why I was urged to contact GnuCash to see if it was possible to find a way to retrieve the original information.
> 	You reminded me of something I had forgotten.  I have backups of all my data so I have the answer.
> 	One thing, the Apple techs showed me was, that in the System Preferences, HQ has reduced the acceptable apps to; 1 From the App Store, and 2	From recognised developers.  They have removed unrecognised developers; without the option of you being able to open the program .  They say HQ has done this in the name of Security.
Ian,

You need to solve the ‘installation’ issue first. It should copy over and launch normally without bypassing GateKeeper. Not only will you have some issues opening your file, you may see some issues with Dock icons. There have been threads on both issues on this list.

The app IS signed by a recognized developer. If GateKeeper is telling you it isn’t, you need to verify the app itself. Perhaps you have a corrupt download? Where did you get it from? (should have been GnuCash.org which sends you to SourceForge) Are you copying the app to /Applications or /user/your-user/Applications? (and *not* trying to run it from the dmg)

Regards,
Adrien



> 
>> On 28 Aug 2018, at 17:06, Colin Law <clanlaw at gmail.com> wrote:
>> 
>> You should be able to use File > Open and browse to your accounts
>> file, wherever you originally saved it.
>> If you have lost that for some reason then hopefully you have a recent backup.
>> 
>> Colin
>> On Tue, 28 Aug 2018 at 06:31, Ian Lancaster <gcbb1940 at gmail.com> wrote:
>>> 
>>>       For years (2011?) I have used GnuCash to keep my personal accounts.  A few years ago I could not open the program and had to download the new version.
>>>       A few days ago again I could not open the program to update some information, and again it would not load.  So I thought a similar thing had occurred and downloaded the latest version.  Like a fool I deleted the old app.
>>>       When I tried to open the app, Apple would not open the program because “the program was not purchased from the Apple App Store”.  I fixed that problem but now when I open the program I get a new blank page not my usual accounts.
>>>       Everything has been corrected with the Apple techs and they say to contact you to see if there is someway to resurrect the accounts.
>>> Ian Lancaster.
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